Data Entry Processor (Contract)

About OCBC

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation, leveraging technology and creativity to become a future‑ready learning organization. Our strategic ambition is to be Asia’s leading financial services partner for a sustainable future.

Why Join

As an Account Services Officer at OCBC, you’ll be the first point of contact for our customers, helping them manage their finances and achieve their goals. You’ll have the opportunity to build strong relationships, resolve complex issues, and make a real difference in people’s lives. It’s a challenging but rewarding role that requires a unique blend of technical expertise, communication skills, and empathy.

How you succeed

To excel in this role, you’ll need to be a problem‑solver, a communicator, and a team player. You’ll work closely with customers to understand their needs, resolve their issues, and provide personalized solutions. You’ll also collaborate with internal stakeholders to ensure seamless service delivery and identify opportunities for process improvements.

What you do (Responsibilities)

• Respond to customer inquiries via phone, email, and in‑person
• Resolve complex account‑related issues such as transaction disputes and account discrepancies
• Provide product information and recommendations to customers
• Process account maintenance requests such as address changes and account closures
• Collaborate with internal stakeholders to resolve customer issues and improve service delivery

Who you are (Qualifications)

What We Offer

Competitive base salary and a suite of holistic, flexible benefits to suit every lifestyle. Community initiatives, industry‑leading learning and professional development opportunities. Your wellbeing, growth and aspirations are as cared for as the needs of our customers.

Details

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