Customer Representative
Location Petaling Jaya, Selangor, Malaysia
Date posted August 21, 2025
Job ID 20093
Our Opening and Your Responsibilities
Execute campaigns via effective customer calls to generate leads by bringing the benefit of the solution to customer. Qualification of account and contacts then update CRM and support on compile reports for campaign, qualification status and customer remarks. Attends to incoming e-enquiries and assigns lead to sales reps accordingly.
Strategic Outcome :
- Growth pillar for organization by driving leads growth
- Enrich, expand and update accounts and contact database
- Ambassador to Mettler Toledo with good telephony skills
- Understanding of customer workplace and MT solutions
Key Responsibilities :
Leads generation and nurturing via campaign executionManage campaign rotations and liaise with stakeholders of campaignQualifying, updating and expansion of CRM DatabaseQualify and nurture e-Enquiries and marketing inbox then assigning leads to correct PICs in timely mannerCampaign results reportingWhat You Need to Succeed
Good interpersonal skillGood telephone and communication skills – is professional and can speak confidently over the phoneNot afraid to talk to people from all walks of life and must enjoy speaking to peopleCustomer centric focusRead and speak English in professional business settingPossesses positive attitude and is a team playerResults-oriented in completing tasksGood time managementPrior telemarketing skills is preferredHas basic computer skills in MS Office applications, especially ExcelRole Requirements :
Bachelor's degree in business, marketing, mass communications or equivalentAble to read and communicate in English and Bahasa MalaysiaGood interpersonal and phone skillsHaving 1-2 years relevant experience in the fieldGood communication and friendly characterConsistent and disciplined in management of assigned tasks and scheduleOur Offer to You
Permanent employment basis; conditions are based on the contract of employment1.5 months fixed bonusMedical care with dental entitlementsLife insurance coverageAccessible to public transportDiversity, flexible and fun working cultureAbout Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit
Equal Opportunity Employment
We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.