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Implementation Service Desk (Mandarin Speaker)

Implementation Service Desk (Mandarin Speaker)

TDCXKuala Lumpur, Kuala Lumpur, Malaysia
16 jam yang lalu
Penerangan pekerjaan

We are seeking an Implementation Service Desk fluent in both English and Mandarin to join our team. In this role, you will be the first point of contact for customers, providing exceptional support to ensure a smooth and positive experience across multiple communication channels.

Key Responsibilities

  • Serve as the primary contact for customers, delivering prompt and professional support via calls, email, and other communication platforms.
  • Assist customers with general inquiries, troubleshoot issues, and provide clear, step-by-step guidance to resolve problems efficiently.
  • Collaborate with internal teams to escalatere complex issues and ensure timely resolution.
  • Support customer onboarding and setup processes on digital platforms, contributing to seamless user experiences.
  • Maintain detailed and accurate records of customer interactions and feedback to drive continuous service improvements.
  • Stay informed about company products, services, and industry developments to provide knowledgeable support.
  • Identify opportunities for process enhancements and share insights to improve customer satisfaction.

Requirements

  • Diploma in Software Engineering, Information Technology, or a related field.
  • Minimum of 1 year of IT technical / front-end customer support or related IT technical experience; fresh graduates with an IT related education are encouraged to apply.
  • Excellent verbal and written communication skills in both English and Mandarin. Mandarin fluency is essential, as this role supports the Greater China market.
  • Strong problem-solving skills with attention to detail and a customer-oriented mindset.
  • Ability to work independently as well as collaboratively within a team environment.
  • Willingness to learn and adapt to new technologies and frameworks.

    • Seniority Level

    Associate

    Employment Type

    Full-time

    Job Function

    Customer Service

    Industries

    Outsourcing and Offshoring Consulting

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    Buat amaran kerja untuk carian ini

    Service Desk Speaker • Kuala Lumpur, Kuala Lumpur, Malaysia