Strategic Platform Compliance - Listing & Content, MY Marketplace
Shopee Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Overview
Strategic Platform Compliance - Listing & Content, MY Marketplace role at Shopee.
Responsibilities
- Liaise with the Government Relation, Legal team to detect, manage, and control the prohibited listings
- Respond to emergency cases such as government escalation, social media breaches
- Address inquiries and requests from internal teams related to policies and prohibited listings - Revise and amend the materials and publications of Shopee Policy, SOP, SEH Article
- Conduct market research on Government acts and policies to identify stakeholders’ needs and market gaps
- Undertake project work as required; undertaking any initiatives identified based on business needs
- Work with the Customer Support teams and Business Development teams to handle listing inquiries and troubleshoot of listing-related issues
- Monitor the platform to ensure the quality and the legitimacy of the listings, particularly in relation to tackling Prohibited Listings on the platform
Qualifications
Proactive, resourceful, result-oriented and capable to work tentatively as individual or even team members under a fast paced environment.Strong communication skills in English, Malay and Mandarin, in both verbal and written forms.Working experience in the eCommerce industry or working with government bodies / agencies would be preferredStrong logical thinking and problem-solving skills at all timesAble to think aheadStrong negotiation and relationship building skills.Good team player, positive attitude and eager to learnAdvanced Microsoft Excel skills and proficiency in SQL are a plusSeniority level
Mid-Senior levelEmployment type
Full-timeJob function
OtherIndustries
Internet Marketplace Platforms and Technology, Information and Internet#J-18808-Ljbffr