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Lead Gen Executive - Work From Home

Lead Gen Executive - Work From Home

Agensi Pekerjaan JobScoper Sdn. Bhd.George Town, Penang, Malaysia
17 jam yang lalu
Penerangan pekerjaan

Responsibilities

  • Handle inbound calls while demonstrating professional sales and customer service behaviors.
  • Use a consultative approach to uncover customer needs and recommend suitable solutions.
  • Offer resolutions within the scope of support (SOS) or guide customers to third-party / paid solutions when necessary.
  • Troubleshoot client products to achieve first-call resolution.
  • Consistently meet and exceed key metrics such as : First Call Resolution (FCR), Conversion Rates, Net Promoter Score (NPS), New Sales Targets
  • Build and maintain strong customer relationships by providing a stellar customer experience.
  • Thrive in a fast-paced, high-volume environment, with strong multitasking and prioritization skills.

Qualifications

  • Fresh graduates are encouraged to apply. Bachelorâs Degree, Diploma, or equivalent in any discipline.
  • B2 level English proficiency (reading, writing, speaking, and listening).
  • Or minimum 6 months experience in customer support (any industry).
  • Call centre experience is not mandatory, but will be an advantage.
  • 3+ years sales experience in a consultative selling role preferred.
  • Strong B2B consultative sales experience, with relationship-building skills and CRM system usage.
  • Strong ability to transition support calls into sales opportunities.
  • Tech-savvy, with interest in client products and platform features.
  • Minimum typing speed of 40 WPM with 90% accuracy.
  • Basic understanding of HTML and Java is a plus.
  • Must be able to speak, read, and write the required language to support assigned markets.

    • Benefits

  • EPF / SOCSO / EIS
  • Annual Leave
  • Medical Leave
  • 5 Working Days
  • Work From Home
  • Nearby Public Transport

    • #J-18808-Ljbffr

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