The Application Engineer is responsible for providing technical and sales support for the products of both industrial and Hydro. He / she will develop and execute a strategy for providing technical and sales support to the ROA Sales Managers, Distributors and Customers in the APAC Region.
Essential Duties and Responsibilities
- Support field installation and work closely with sales team to provide the customer with an appropriate solution & application, using technical product knowledge and analytical skills.
- Provide telephone and email technical support.
- Create training programs and conduct on-site trainings for RSMs, distributors and customers on both Industrial and Hydro Systems complete product line.
- Establish and maintain relationships with customers to make customer technical issues / requirements understood and addressed in a timely manner.
- Document technical data generated by the assigned project consistent with engineering policies and procedures. Complete all required GCS in a timely manner.
- Provide customers’ feedback to our R&D organization to ensure continual improvement.
- Continual updating of internal products and changing OEM requirements.
- Travel to customer locations as required.
- Ability and willingness to travel up to 50%, including international.
Qualifications / Requirements
Major in Engineering, bachelor’s Degree in Electrical / Electronics / Mechanical Engineering (preferred)Minimum 3 years’ experience of technical support for related electronics productsExcellent communication skills, learning capability, self-motivator, a good team worker.Multi-lingual (written and spoken) in English as a must in this role.Basic computer skills – Outlook, Word, PowerPoint and ExcelAbility to read schematic drawings and technical documents.Solid basic understanding of electrical, electronics, hydraulics and mechanics.Seniority level
Entry levelEmployment type
Full-timeJob function
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