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IT Security & Service Management – Engineers, Specialists & Analysts
IT Security & Service Management – Engineers, Specialists & AnalystsScicom MSC Berhad • Kuala Lumpur, Kuala Lumpur, Malaysia
IT Security & Service Management – Engineers, Specialists & Analysts

IT Security & Service Management – Engineers, Specialists & Analysts

Scicom MSC Berhad • Kuala Lumpur, Kuala Lumpur, Malaysia
17 hari lalu
Penerangan pekerjaan

Overview

IT Security & Service Management – Engineers, Specialists & Analysts

Location : Bangsar South

Employment Type : Full-Time

Work Environment : On-site | 24 / 7 Shift-based roles (rotational, including weekends / public holidays)

Experience Level : Mid to Senior (3–7+ years)

About the Role

We are expanding our team and looking for experienced professionals in IT Security, Network Operations, and IT Service Management (ITSM). This is a unique opportunity to be part of a highly dynamic enterprise infrastructure team focused on delivering secure, reliable, and compliant IT services across both on-premises and cloud environments.

You will take ownership or support key areas such as network and information security , incident, problem, or change management , reporting and analytics , and compliance , depending on your specialization.

Key Responsibilities

  • Configure, manage, and monitor network and perimeter security devices such as firewalls , IDS / WAF , EDR , and NAC tools
  • Respond to and manage security incidents , investigate alerts, and mitigate threats
  • Implement and test security measures across cloud (AWS, Azure, GCP) and on-premise systems
  • Perform vulnerability assessments and ensure endpoint / device compliance
  • Assist in conducting internal / external security audits, penetration testing, and risk reviews
  • Collaborate with SOC and GRC teams for incident response, governance, and audit readiness

For Service Management Analysts & Specialists

  • Manage and monitor Incident , Problem , and Change Management processes in compliance with ITIL standards
  • Use tools like BMC Helix and / or ServiceNow to log, track, and resolve tickets
  • Conduct root cause analysis for recurring issues and support resolution planning
  • Support change advisory board (CAB) preparation and impact analysis
  • Ensure service delivery KPIs and SLAs are met and regularly reported
  • Maintain accurate documentation and support compliance with internal IT policies

    • Reporting & Asset Management Support (Optional / Complementary Roles)

  • Maintain hardware and software asset inventories
  • Provide periodic reporting on incident trends, SLA breaches, and performance metrics
  • Support license tracking, compliance monitoring, and dashboard creation

    • Required Skills & Qualifications

  • Bachelor’s degree in Computer Science, Cybersecurity, Information Systems, or related field
  • 3–7+ years experience in IT security , network infrastructure , or ITSM operations
  • Strong hands-on experience with at least one of the following :

    • Network Security : Cisco ASA, Palo Alto, Fortinet, F5, Checkpoint

  • Security Tools : SIEM, WAF, EDR, NAC (e.g., CrowdStrike, Darktrace, Tenable, etc.)
  • Cloud Security : AWS / Azure security tools, IAM, endpoint protection
  • ITSM Platforms : BMC Helix, ServiceNow, JIRA Service Desk
  • Familiar with regulatory compliance : ISO 27001 , GDPR , PDPA , CIS Controls , or SOC2
  • ITIL v4 Foundation or Intermediate certification highly preferred
  • Security certifications (CCNA Security, Fortinet NSE, CISA, CEH, etc.) are an added advantage
  • Strong communication skills, ability to work under pressure, and a collaborative mindset

    • Languages Required

  • English – professional proficiency (written and spoken)
  • Cantonese and Mandarin – spoken fluency required for internal team collaboration and vendor / customer liaison

    • Working Hours

  • 24 / 7 rotating shift roles (including weekends and public holidays)
  • Night shift and on-call support will be rotated within the team
  • Some roles may be assigned to standard office hours with escalation support duties

    • Why Join Us?

  • Work in a fast-paced enterprise environment with critical infrastructure responsibilities
  • Be part of a skilled, collaborative IT team with opportunities for professional growth
  • Contribute to building a resilient, secure, and compliant IT ecosystem
  • Exposure to latest tools, multi-cloud environments, and regional / global operations

    • Ready to join a team that protects, supports, and drives enterprise technology?

    Apply now with your CV and indicate your area of interest (Security | Network | ITSM).

    #J-18808-Ljbffr

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