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Hotel / Airbnb Customer Care (WFH)

The Flash GroupGombak, Selangor, Malaysia

16 jam yang lalu

Penerangan pekerjaan

Responsibilities

Respond to guest inquiries via calls, emails & messaging platforms
Manage reservations, check-ins, and check-outs with accuracy
Communicate in Mandarin (if applicable) to support guest needs
Handle guest complaints with empathy and effective solutions
Coordinate with maintenance teams for smooth guest experiences
Stay updated on local attractions to recommend to guests

Qualifications

Fluent in English (spoken, written & reading) — Mandarin is a big plus

Strong commitment to delivering top-notch customer service

Detail-oriented with problem-solving ability

Comfortable with computers, email & reservation software

Positive, adaptable, and eager to learn

Internships are welcome — a great opportunity to gain valuable hands-on experience in customer care

Salary & Benefits

RM1,800 - RM2,500 (based on experience)

Rotational shifts (24 / 7)

Annual Bonus & Incentives

EPF, SOCSO & EIS

Annual Dinner & Team Building Activities

Medical & Mileage Claims

Friendly & Flexible Work Environment

About the Company

THE FLASH GROUP, an award-winning company, specializes in managing short and long-term rentals, providing tailored solutions to homeowners. Our expanding portfolio includes multiple carefully curated homestays in key locations such as Kuala Lumpur, Genting Highlands, and Ipoh, with plans for further expansion into Petaling Jaya, Penang, Melaka, and Johor.

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Buat amaran kerja untuk carian ini

Customer Care • Gombak, Selangor, Malaysia