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Hotel / Airbnb Customer Care (WFH)
The Flash GroupGombak, Selangor, Malaysia1 day ago
Job descriptionFluent in English (spoken, written & reading) — Mandarin is a big plus Strong commitment to delivering top-notch customer service Detail-oriented with problem-solving ability Comfortable with computers, email & reservation software Positive, adaptable, and eager to learn Internships are welcome — a great opportunity to gain valuable hands-on experience in customer care RM1,800 - RM2,500 (based on experience) Rotational shifts (24 / 7) Annual Bonus & Incentives EPF, SOCSO & EIS Annual Dinner & Team Building Activities Medical & Mileage Claims Friendly & Flexible Work Environment
Responsibilities
- Respond to guest inquiries via calls, emails & messaging platforms
- Manage reservations, check-ins, and check-outs with accuracy
- Communicate in Mandarin (if applicable) to support guest needs
- Handle guest complaints with empathy and effective solutions
- Coordinate with maintenance teams for smooth guest experiences
- Stay updated on local attractions to recommend to guests
Qualifications
Salary & Benefits
About the Company
THE FLASH GROUP, an award-winning company, specializes in managing short and long-term rentals, providing tailored solutions to homeowners. Our expanding portfolio includes multiple carefully curated homestays in key locations such as Kuala Lumpur, Genting Highlands, and Ipoh, with plans for further expansion into Petaling Jaya, Penang, Melaka, and Johor.
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Customer Care • Gombak, Selangor, Malaysia
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