Technical Support Engineer (Bahasa Indonesia)

Technical Support Engineer (Bahasa Indonesia)

Responsibilities

• Receive and address customer inquiries via phone, WhatsApp, email, and other communication channels to resolve concerns.
• Escalate challenging customer issues to technical experts and monitor the progress of their resolution.
• Compile customer issues into documentation for learning and reference purposes.
• Conduct follow‑ups and surveys with customers, and provide feedback on any dissatisfaction issues.

Qualifications

Seniority Level

Entry level

Employment Type

Internship

Job Function

Information Technology and Customer Service

Industries

Security and Investigations, Computer Hardware Manufacturing, and Appliances, Electrical, and Electronics Manufacturing

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