Service Manager

🌟 We're Hiring : Service Manager! 🌟

We are looking for an experienced and dedicated Service Manager for a leading global automotive brand  to lead the aftersales service team in delivering exceptional service and customer experiences. The ideal candidate will have a strong background in service management, with proven leadership skills and a passion for customer satisfaction.

📍 Location : Kuala Lumpur, Malaysia

⏰ Work Mode : Work From Office

💼 Role : Service Manager

What You'll Do :

🎯 Oversee daily operations of the service department to ensure efficiency and quality.

📈 Develop and implement strategies to improve service delivery and customer satisfaction.

🤝 Manage and mentor a team of service professionals, fostering a positive work environment.

🔧 Analyze performance metrics to identify areas for improvement and drive operational excellence.

📞 Act as the primary point of contact for escalated customer issues, ensuring timely resolution.

📝 Prepare reports on service performance, providing insights to senior management.

What We’re Looking For :

✅ Minimum 5 years of experience in service management or related field.

✅ Strong leadership skills with the ability to motivate and develop a team.

✅ Excellent problem-solving abilities and attention to detail.

✅ Exceptional communication skills, both verbal and written.

✅ Proficient in using service management software and tools.

✅ A customer-centric mindset with a passion for improving the client experience.

Ready to lead our service team? 🚀 Apply now and let’s achieve excellence together!