Customer Success Manager

About Our Client

Our client is a digital transformation and business process outsourcing company that helps companies improve operations, customer experiences, and efficiency through technologies like AI, automation, cloud engineering, and analytics. Job Description

Encourage clients to utilize new features that will help them drive their business forward Provide insight and relay customer feedback with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering Evaluate churn and downsell risk for each customer and proactively address dissatisfaction or feature gaps to drive retention throughout the customer life cycle Develop plans that ensure that clients are successfully adopting our platform that align to their business needs Conduct regular cadences, quarterly and annual customer success reviews to ensure customers get the most value out of their investments Develop customer relationships, by building trust and ensuring the customers needs are met Align customers with the enablement resources to drive adoption Job Requirements

Open to candidates based in

either Malaysia or Japan At least 1 year's direct and verifiable enterprise-level customer success, consulting or account management experience for a SaaS company (preferably in a B2B setting, but not required) Experience leading meetings and regular cadences, quarterly and annual customer success reviews with customers Bachelor's Degree or equivalent experience in Customer Success, Consulting, or Account Management Excellent verbal and written communication skills in

Japanese or Nihongo

(Preferably N1 or Native speaker) Ensures customer satisfaction by addressing technical demands and acting as a sales liaison of the program Can facilitate the adoption of the solution, driving awareness, education and utilization by serving as the POC within the customer set Strong skills in strategic planning and project management with the ability to adapt conversations for technical and non-technical audience Remuneration

Basic Package (USD 2,500 - USD 3,000, approximately MYR 10,000 to MYR 12,000) Attractive Sales Incentives Working Location

Kuala Lumpur, Malaysia Consultant in-charge

Jason | | (WhatsApp text only)

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