Life / Medical Underwriter Specialist (Mandarin Speaking)

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Accurately underwrite all products including medical underwriting by assessing the risks according to company guidelines and regulations.

Maintains a high level of accuracy (Quality) and always seek to improve individual quality scores with time.

Ensure meeting individual productivity target and turn‑around‑time, always seek to improve individual productivity scores with time.

Maintain a good personal record of training in line with the training framework of the Company.

Shows keenness to develop technical competency by extending underwriting scope or limits.

Other Miscellaneous Tasks 10%

Perform other responsibilities and duties periodically assigned by supervisor / manager in order to meet business requirements

Participate in departmental / organizational activities, programs and other tasks required

Cross‑trained with at least one process other than the core process, e.g. MCV underwriting, Macau underwriting, POS underwriting, Claims re‑underwriting & etc.

Review & countersign cases from juniors who are on‑job‑training.

Job Requirements :

Candidate must possess at least a Bachelor's Degree, Post Graduate, Professional Degree in any field, preferably Medical Science, Bioscience background, Insurance or Financial related qualifications.

Candidate must have at least 3 years experience in medical underwriting with authority of +75% extra mortality, or 5 years in nursing, medical labour any relevant medical background.

Demonstrated proficiency in both written and spoken English and Mandarin are essential. A pass in Mandarin at SPM level (or equivalent) is a mandatory requirement.

Proficient in Microsoft Office applications; experience with operational systems or workflow platforms is advantageous.

Must be able to thrive in a dynamic, high‑volume environment with a demonstrated ability to work extended hours, as required by business needs. This role operates on a rotational roster basis. Depending on team assignment, workdays may fall on either Monday to Friday or Tuesday to Saturday, with scheduling determined based on operational requirements.

Willing to work in Cyberjaya .

"We are looking for Mandarin‑speaking candidates who will be serving Mandarin‑speaking customers."

The role is required to follow Hong Kong working calendar.

Working days : Tuesday to Saturday (2 days WFH per week) & Monday to Friday (1 day WFH per week)

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Your application will include the following questions :

• Which of the following types of qualifications do you have?
• Which of the following statements best describes your right to work in Malaysia?
• How would you rate your English language skills?
• What's your expected monthly basic salary?
• Which of the following languages are you fluent in?
• How much notice are you required to give your current employer?
• How would you rate your Mandarin language skills?

Insurance & Superannuation 101-1,000 employees

AIA Shared Services (AIASS) was established in May 2009 as a subsidiary of AIA Group Limited (known as ‘AIA’), the largest independent publicly listed pan‑Asian life insurance group and a market leader in the Asia‑Pacific region for life insurance premiums. Since its establishment, AIASS has grown from strength to strength and today consists of a 1600‑strong workforce, committed to providing best‑in‑class services to support the AIA Group’s operations. As an employee‑centric organisation, we believe in value creation through career development opportunities for our employees.

Perks and benefits Extensive Medical and Hospitalization Coverage Additional Employer EPF Contribution Dental and Optical Benefits Professional Membership Sponsorship Hybrid Working Arrangements Employee Share Purchase Plan

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