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Customer Service Executive
Wealth Mastery AcademyKuala Lumpur, Kuala Lumpur, Malaysia30+ hari lalu
Penerangan pekerjaanProvide exceptional customer service and support to Wealth Mastery Academy clients. Respond to customer inquiries and resolve issues via phone, email, and chat in a timely and professional manner. Actively listen to customer concerns, demonstrate empathy, and provide appropriate solutions. Utilize strong communication skills in both Mandarin and English to effectively interact with a diverse customer base. Employ problem-solving skills to identify the root cause of customer issues and implement effective resolutions. Manage time effectively to prioritize tasks and ensure efficient handling of customer inquiries. Handle customer complaints and conflicts with professionalism and diplomacy, striving for mutually agreeable resolutions. Maintain accurate and detailed records of customer interactions and resolutions in the company's CRM system. Collaborate with other team members to ensure seamless customer service and support. Contribute to a positive and supportive team environment. Adhere to company policies and procedures regarding customer service and data privacy. Identify opportunities to improve customer service processes and contribute to a culture of continuous improvement. Annual Leave EPF Health Insurance Medical Leave SOCSO Employee Discount on company products / services Casual Wear Company Activities Free Laptop / Phone for Work Fun Entertainment Environment Maternity Leave Public Holiday Substitution Entry level Full-time Customer Service Professional Training and Coaching
Overview
Join to apply for the Customer Service Executive role at Wealth Mastery Academy .
Location : Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Wealth Mastery Academy provided pay range
This range is provided by Wealth Mastery Academy. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner, providing accurate information and resolving issues effectively.
- Maintain a thorough understanding of Wealth Mastery Academy's programs, services, and policies to accurately address customer questions and concerns.
- Document all customer interactions and resolutions in the CRM system, ensuring data accuracy and completeness for future reference and analysis.
- Proactively identify and escalate complex or unresolved customer issues to senior team members for further investigation and resolution.
- Collaborate with other departments, such as sales and marketing, to ensure a seamless customer experience and address any cross-functional issues.
- Contribute to the development and improvement of customer service processes and procedures to enhance efficiency and customer satisfaction.
- Follow up with customers to ensure their issues have been resolved and that they are satisfied with the service they received, actively seeking feedback for continuous improvement.
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Customer Service Executive • Kuala Lumpur, Kuala Lumpur, Malaysia