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Front Office Assistant
Astra LodgeKuala Lumpur, Kuala Lumpur, Malaysia1 hari lalu
Penerangan pekerjaanProven work experience as a Receptionist, Front Office Representative or similar role Proficiency in Microsoft Office Well-groomed, professional appearance. Solid written and verbal communication skills Ability to be resourceful and proactive when issues arise Good organizational skills Multitasking and time-management skills, with the ability to prioritize tasks Available to work shifts including midnight shift, over weekends, and on public holidays.
Overview
Greeting and thanking guests in a sincere, friendly manner. Checking guests in on arrival and out on departure. Posting charges to appropriate guest accounts. Anticipating and addressing guests’ needs, and resolving their problems and complaints. Operating PMS and assisting with enquiries. Assisting with taking reservations. Collaborating and communicating with other internal departments to ensure guest satisfaction. Complying with company procedures and safety policies. Performing duties on a daily checklist. Calculate monthly utilities charges for long stay guests.
Responsibilities
- Greeting and thanking guests in a sincere, friendly manner.
- Checking guests in on arrival and out on departure.
- Posting charges to appropriate guest accounts.
- Anticipating and addressing guests’ needs, and resolving their problems and complaints.
- Operating PMS and assisting with enquiries.
- Assisting with taking reservations.
- Collaborating and communicating with other internal departments to ensure guest satisfaction.
- Complying with company procedures and safety policies.
- Performing duties on a daily checklist.
- Calculate monthly utilities charges for long stay guests.
Qualifications
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Assistant Front Office • Kuala Lumpur, Kuala Lumpur, Malaysia