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Quality Assurance Executive (Cantonese Speaker)
TelecontinentKuala Lumpur, Kuala Lumpur, Malaysia23 hari lalu
Penerangan pekerjaanFresh graduate are encouraged to apply Strong understanding of call center operations, customer service best practices, and multichannel support dynamics. Experienced in quality assurance within a call center or customer service environment, with a focus on both voice and non-voice channels are added advantage. University education or diploma, preferably in a related discipline Excellent written and verbal communication skills in English & Mandarin and Cantonese (skill in written Mandarin and Cantonese would add advantage) due to the nature of the market served. Strong analytical, decision making and problem-solving skills, with attention to detail. Adaptability, initiative & stress tolerance Ability to provide constructive feedback and guidance to team members. Proficiency in MS Office (PowerPoint and Excel) and call center software / tools. Basic : RM3,000 — RM5,000 (Basic salary will be determined based on the candidate's years of relevant experience, skill set, and performance during the interview process) Attendance allowance : RM100 (Subject to project assigned / any if applicable) KPI allowance : up to RM500 (Subject to project assigned / any if applicable) Annual salary increment & performance bonus Medical & hospitalization covered EPF, SOCSO and EIS covered External training will be provided and potential career progression opportunities 9 : 00am - 6 : 00pm / 10 : 00am - 7 : 00pm Monday - Friday Working hours are subject to change based on business and operational requirements. Menara Tokio Marine Life, No 189 Jalan Tun Razak, 50400 Kuala Lumpur (Nearby Ampang Park MRT2 / LRT station (within 5-minute walking distance)) Entry level Full-time Customer Service Outsourcing and Offshoring Consulting
Quality Assurance Executive (Cantonese Speaker)
Telecontinent Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Responsibilities
- Monitor and evaluate voice and non-voice customer interactions to ensure quality standards.
- Provide constructive feedback to agents and support performance improvement.
- Collaborate with training teams to develop coaching materials and conduct skill-enhancement sessions.
- Analyze customer feedback and interaction data to improve service quality.
- Identify process gaps and recommend improvements for operational efficiency.
- Ensure compliance with internal policies, legal requirements, and industry standards.
- Prepare quality reports highlighting trends and areas for improvement.
- Work closely with Operations and other departments to drive customer service excellence.
Job Requirements
Job Benefits
Seniority level
Employment type
Job function
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Quality Assurance Executive • Kuala Lumpur, Kuala Lumpur, Malaysia
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