Quality Team Lead – Mandarin

Overview : About the Role

We are looking for a dedicated Quality Team Lead (Mandarin-speaking) to oversee the quality assurance process within our BPO operations. The role will be responsible for ensuring service excellence, driving compliance with quality standards, and mentoring a team of Quality Analysts. The successful candidate will work remotely for the first 6 months before relocating to our Johor office.

Qualifications :

Qualifications & Requirements

• Bachelor's degree or diploma in any field.
• Fluent in Mandarin and English (spoken and written).
• Minimum 3–5 years' experience in Quality Assurance within a BPO / call center environment, with at least 1–2 years in a team lead / supervisory role.
• Strong analytical skills with attention to detail.
• Excellent communication, leadership, and coaching abilities.
• Ability to manage multiple priorities and work under pressure.
• Experience in creating reports and using QA tools.
• Willingness to work from home for 6 months and relocate to Johor thereafter.
• Flexibility to work on rotational shifts if required.

Responsibilities : Key Responsibilities