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Senior Technical Analyst MFRS9

Senior Technical Analyst MFRS9

GokardzKuala Lumpur, Kuala Lumpur, Malaysia
30+ hari lalu
Penerangan pekerjaan

PART 1 : JOB DETAILS

Job Title

Senior Technical Analyst (MFRS 9)

Reporting To

Unit Head

Matrix Reporting To

(If applicable)

Div / Dept / Unit / Sect

Corp Functions, Integrated Risk Management, Credit Loss, Ops &

Party Risks

Location

25

th

Floor, Menara Maybank

Company

Maybank Shared Services

Date

PART 2 : JOB PURPOSE

It is a form of 2 or 3 sentences that sums up what the job is basically about and should justify the existence of the job. It should clarify three things : a) What the job should do?;

b) To whom or what it should be done? and; c) How it supports the business?

v Member of the technical team who performs technical role in support of development, implementation, maintenance and operations of application systems / IT solution (local and regional) under Risk Management for the designated applications.

v Provide user support

v Participate / undertake IT project tasks

The application system development and implementation of IT project / solution are to

meet the business strategic plan (incl. business transformation, business growth, operational efficiency, etc) and compliance requirements as well IT-owned initiatives.

PART 3 : KEY ACCOUNTABILITIES & OUTCOMES

It pertains to what are the main areas in which a job must achieve end-results to achieve

the purpose. Maximum of 8 Key Accountabilities only.

Principal Accountabilities

Describe the key activities that you are expected to

achieve. Start with the most important

Outcomes / deliverables targeted

Major Challenges in achieving the outputs

Accountability

Supporting Activities

Outcome /

deliverables

Challenges

  • Ensure technical specifications / programs developed meet user / functional specifications.
  • Enhancing understanding of business functionality.
  • Reviewing functional and technical design with users and Specialists.
  • Obtain buy-ins from business by providing sufficient info for them to make decisions.
  • Clearer understanding ensures system is delivered according to business needs; less need for re- work.
  • Design, analyse, and provide technical specifications and specialty guidance incl. review of codes

/ test contents and coding of complex programs for system development / enhancement in accordance to user specifications.

  • To have team- leading qualities i.e. technical knowledge & soft skills.
  • Ensure programs are error free and work efficiently.
  • Thorough testing, peer review (program codes review)
  • Program delivered is error-free and according to user specifications.
  • To ensure systems & support are delivered timely and accurately according to technical
  • specifications.

  • Ensure system / enhancement are delivered on time and with high quality incl. accuracy and operation efficiency
  • Formulate comprehensive test plan, test contents incl. SIT and performance test.
  • Structured and thorough testing during SIT ensures minimal / zero errors surfaced during Users testing.
  • Exception testing is also carried out.
  • Support user testing incl. review of test plan and be responsive to user queries, request for assistance.
  • To proactively improve the processes.
  • Ensure timely resolution of application problems
  • Recognize and articulate the problem, participate in problem resolution activities
  • Review system design and operation flow to identify potential root cause
  • Propose recovery actions and / or permanent resolution
  • Prompt escalation of problems not within internal controls for management
  • attention and decision

  • Problem resolution within agreed SLA.
  • Minimize disruptions to Business via recovery actions (temporary / permanent)
  • Management is kept aware of issue that may require them to step in to get certain things done if working level is unable to do so.
  • Investigate and resolve development and production application problems, timely and effectively.
  • Engaging application vendors & infra team for effective resolution of problems.
  • To have good analytical skills to investigate system problem
  • Ensure system high availability and meet SLA
  • Review system performance statistics periodically, propose and implement performance tuning or improvement plan incl. review and redesign system if necessary
  • Prompt escalation
  • System supported is always available according to agreed SLA.
  • Improved system performance by tweaking related parameters.
  • Management is kept informed and able to step in to get certain things done if
  • Engaging application vendors & infra team for effective resolution of problems.
  • of performance issues not within internal controls for management attention and decision

    working level is unable to do so.

  • Ensure user satisfaction.
  • Engage with users constantly.
  • Participate in user activities to understand user work processes better.
  • Frequent engagement with users helps build rapport and trust towards long term relationship.
  • Participation in user activities helps to gain better understanding of Business needs and possibly exceed their expectation.
  • Business knowledge incl. product behaviour to understand user specifications to provide high quality design and complete and accurate technical specifications.
  • Ensure compliance of IT standards / policies, QM SDLC procedures and Audit requirements
  • Be guided by the established guidelines / policies published under IT Security, QM and Audit requirements.
  • All required deliverables / documentations comply with SDLC, IT Security & Audits requirements.
  • To proactively improve the processes.
  • PART 4 : EDUCATION, EXPERIENCE, CERTIFICATIONS, SPECIFIC SKILLS & COMPETENCIES

    State the acceptable requirement for the job in terms of education, professional experience, certifications and job specific skills & competencies for satisfactory

    performance of the job.

    EDUCATION

    Key-in the required educational background / level required for the Job

  • Level of Education : At least tertiary level
  • Years of Experience : Experience in application support role, troubleshooting, batch execution and support activity. Experience involve in system implementation (small to medium projects) and integrating Business and IT solutions.
  • Discipline / Related Field : Information Technology (IT).
  • EXPERIENCE

    Key-in the required experience / s for the job and specific number of years (if any)

    3-5yrs

    X 6-10yrs

    10yrs

    SQL or PL / SQL skill (intermediate to

    advance). Database in Oracle DB 12C , 19C and involved in performance tuning

    analysis / activity, experience in AWR report analysis.

    3-5yrs

    X 6-10yrs

    10yrs

    Experience support batch execution, monitoring & troubleshooting, experience

    work with Oracle software application or in Data Warehouse is an added advantage

    10yrs

    Skill : troubleshooting, problem solving, analytical, multitasking, proactive ,

    independent and good attitude

    CERTIFICATIONS / REGULATORY CERTIFICATIONS

    Key-in any certification / s required for the job (if any)

    JOB SPECIFIC SKILLS & COMPETENCIES REQUIRED

    Key-in (if any) Job Specific Skills and Competencies required not mentioned in the Skills Family Competency Framework.

  • Knowledge and experience in IT application architecture, analysis, design and development.
  • Supervisory skills.
  • Understanding of the IT solution discipline, processes and concepts.
  • Technical attitude, intermediate to advance knowledge and experience across application, information, technology, and process domains.
  • Analytic thinking and have skill in perform troubleshooting.
  • Understanding in project management processes and methodologies including common roles and responsibilities.
  • Multitasking
  • Proactive
  • #J-18808-Ljbffr

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