Tidak lagi menerima permohonan
Customer Service Representative - Mandarin - Kuching
TeleperformancePetaling Jaya, Selangor, Malaysia30+ hari lalu
Penerangan pekerjaanBachelor’s Degree or at least Diploma or equivalent in any discipline. Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension). Minimum of 6 months work experience in customer support in any industry. Fresh graduates are welcome with degrees in the following disciplines : English with Communication, English for Professionals, Mass Communication, or any related field. Call centre experience is not a ‘must’ but would be a distinct advantage. Customer Service orientation Customer Results / Solutions focussed Customer Expectations Management Active Listening Skills Ability to handle queries and objections in a professional manner Passionate about communication and interacting with people is key to success in this role Able to receive continuous feedback and work in a fast-paced working environment Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement Emotional intelligence and ability to stay calm when customers are stressed or annoyed Good reasoning and analytical skills Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations Minimum typing speed of 40wpm with a 90% accuracy score. Computer literate and fully conversant in Microsoft Windows and Microsoft Office. CSS represents the brand, the culture, and the values of the client. Your attitude and how you behave will determine how our client is perceived by its customers. It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times. Customer concerns must be handled positively and professionally. Must interact, support, be open to receiving feedback, and report issues on behalf of our customers. Support customers to place online orders with the client. Provide timely support to customers through available communication channels (inbound phone calls and email). Process payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times. Proactively support customers to mitigate the risk of damage to the client’s brand and customer loyalty. Identify and escalate priority issues through appropriate channels as and when necessary. Work harmoniously with other team members to identify better ways of working and promote a culture of continuously improving the customer support experience. Maintain and improve quality of service by sharing suggestions and recommendations. Keep job knowledge and skills up to date by attending training and continuously learning. Meet all key performance indicators set by the company and client. Adhere to the policies and procedures set by the company and client.
Overview
The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.
The CSS will be the primary contact for customers using the client’s website shopping channel.
The CSS lives the values of our client which are :
- Responsibility : The CSS represents the client and is the face of the brand to the outside world.
- Quality and a Passion for Excellence : We always want to shoot for the best possible result.
The CSS is expected to project a professional company image through various communication channels.
Qualifications
Education background :
Work experience :
Required Interpersonal Skills :
Technical Skills :
Responsibilities
(May perform other duties as requested that may not be specifically addressed in this document)
Overview of CSS Role :
Responsibilities and Accountabilities :
#J-18808-Ljbffr
Buat amaran kerja untuk carian ini
Customer Service Representative • Petaling Jaya, Selangor, Malaysia
Pekerjaan yang berkaitan
- Dinaikkan pangkat
Mandarin Speaking E-Commerce Manager
GLOBAL OUTSOURCING GROUPHulu Kelang, Selangor, Malaysia Mandarin Speaking E-Commerce Manager.This range is provided by Global Outsourcing Group.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.The Seni...Tunjukkan lagiKemas kini terakhir: 5 hari yang lalu
- Dinaikkan pangkat
Advisor I, Customer Service – Mandarin
ConcentrixKuala Lumpur, Kuala Lumpur, Malaysia Advisor I, Customer Service – Mandarin.The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requiremen...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Service Representative - Mandarin (Work from Home)
TPKajang Municipal Council, Selangor, Malaysia We are seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives (Mandarin-speaking) WORK FROM HOME.
In this role, you will be the first point of con...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Advisor I. Customer Service- Mandarin Speaker E-Commerce CL 12
ConcentrixCyberjaya, Selangor, Malaysia Customer Service - Mandarin Speaker E-Commerce CL 12.Location : MYS KL Sentral - NU Tower 2, Level 21, 30, 31, 38 & 40.Language requirements : Mandarin.
The Advisor I, Customer Service position interf...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Service Representative - Mandarin Support - Reservation Project
TPKuala Lumpur, Kuala Lumpur, Malaysia Be among the first 25 applicants.Do you have a passion for hospitality and customer service? Join Teleperformance Malaysia and be part of a global hotel reservation project!.Manage guest requests f...Tunjukkan lagiKemas kini terakhir: 26 hari yang lalu
- Dinaikkan pangkat
Mandarin Speaker - Customer Relationship Specialist
Agensi Pekerjaan JobScoper Sdn. Bhd.Kuala Lumpur, Kuala Lumpur, Malaysia Mandarin Speaker - Customer Relationship Specialist.Mandarin Speaker - Customer Relationship Specialist role at Agensi Pekerjaan JobScoper Sdn.
Join to apply for the Mandarin Speaker - Customer Rela...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Service (Mandarin / Cantonese) (Global Customer Care (GCC) Professional – Field Dispatch)
Hitachi VantaraKlang Municipal Council, Klang Municipal Council, Malaysia Customer Service (Mandarin / Cantonese) (Global Customer Care (GCC) Professional – Field Dispatch).Hitachi Vantara - Senior Recruiter of Greater China and South Korea.
Job Title : Remote Service Engine...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Service Representative (Mandarin Speaking)
Emapta GlobalKlang Municipal Council, Klang Municipal Council, Malaysia Be the Voice of Trust in the Future of Finance.Step into the world of fintech where every conversation builds confidence.
In this role, your communication skills will bridge borders, support custome...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Service Representative (Mandarin Speaking) | Remote / WFH | Shifting
Emapta GlobalSepang, Sepang, Malaysia Be among the first 25 applicants.Turn every conversation into a connection.Be the trusted guide who helps customers feel secure in every transaction and confident in every click.Build your global c...Tunjukkan lagiKemas kini terakhir: 5 hari yang lalu
- Dinaikkan pangkat
Customer Service Representative - Johor Bahru - Mandarin Speaker
TPKuala Lumpur, Kuala Lumpur, Malaysia Customer Service Representative - Johor Bahru.Work From Home until March 2026 (tentative) — later reporting to the Johor office.
Provide live chat, inbound calls & email support.Working Hours : 9 : 00 ...Tunjukkan lagiKemas kini terakhir: 3 hari yang lalu
- Dinaikkan pangkat
Mandarin Speaking Customer Service Executive (Import and Export) in Setia Alam- GG
Polymorph RecruitmentSetia Alam, Selangor, Malaysia Minimum SPM or related certificate.Proficient in English, Mandarin, and BM.Strong problem-solving, communication, and multitasking skills.
Computer literate (MS Office, Email, CRM).Independent and a...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Service Representative (WFH, Eng & Mandarin)
Hiredly XSeri Kembangan, Selangor, Malaysia Customer Support & Issue Resolution.Provide timely, accurate, and professional responses to customer inquiries with empathy.
Handle a high volume of interactions efficiently while clarifying complai...Tunjukkan lagiKemas kini terakhir: 5 hari yang lalu
Advisor I. Customer Service- Mandarin Speaker E-Commerce CL 12
Concentrix MalaysiaMalaysia, Federal Territory of Kuala Lumpur, MY Essential Functions / Core Responsibilities.Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).
Clarify customer requirements; probe for understanding, use ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Advisor I, Customer Service – Mandarin
ConvergysKuala Lumpur, Kuala Lumpur, Malaysia Advisor I, Customer Service – Mandarin page is loaded.Advisor I, Customer Service – Mandarin.Apply locations MYS KL Sentral - NU Tower 2, Level 21, 30, 31, 38 & 40 MYS Kuala Lumpur - Sunway VISIO T...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Advisor I, Customer Service – Mandarin
Concentrix MalaysiaMalaysia, Federal Territory of Kuala Lumpur, MY Essential Functions / Core Responsibilities.Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).
Clarify customer requirements; probe for understanding, use ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Service Representative (Mandarin / Cantonese)
ENVO BPO SERVICES SDN BHDPetaling Jaya, Selangor, Malaysia This job is all about helping customers with their questions and concerns over the phone and email.You might like this job because you’ll get to assist people while using your Mandarin or Cantonese...Tunjukkan lagiKemas kini terakhir: 5 hari yang lalu
- Dinaikkan pangkat
Senior Specialist, Customer Service (User Experience, Mandarin Support)
OKXKuala Lumpur, Kuala Lumpur, Malaysia At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.OKX is a leading crypto exchange, and the developer of OKX Wallet, giving mill...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Service Representative (CFA) - Mandarin Speaker
Prometric Ireland LimitedKuala Lumpur, Kuala Lumpur, Malaysia Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Highly desirable shift hours between 8am and 6pm, Tuesday through Saturday, with the possibility of minimal weekend work.This is a contact ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Mandarin Speaker Customer Service (Crypto)
UBASE AsiaKlang City, Selangor, Malaysia We are looking for Mandarin-speaking candidates to join our team as Non-Voice Customer Support Representatives for.This is a remote position with responsibilities focused on chat-based support only...Tunjukkan lagiKemas kini terakhir: 8 hari yang lalu
- Dinaikkan pangkat
Member Guidance Specialist (English & Mandarin Speaking)
YPOPort Klang, Port Klang, Malaysia Member Guidance Specialist (English & Mandarin Speaking).FACILITATOR | ADVOCATE | PROBLEM SOLVER | COMMUNICATOR | OPTIMIZER | PARTNER.
YPO is a member organization for over 38,000 CEO's and leaders ...Tunjukkan lagiKemas kini terakhir: 5 hari yang lalu