Regional Head of Transformation (Operations) - APAC

One of our leading global insurance client is seeking a dynamic Head of Transformation – Operations to drive strategic change across their APAC operations. This is a high-impact leadership role, responsible for optimising operational performance, accelerating automation and AI adoption, and aligning IT and operations strategy to fuel long-term growth.

What You'll Do

Leadership & Change Management

Lead and inspire high-performing transformation teams and cross-functional squads.

Build change readiness through structured communication and engagement.

Advise senior leadership on transformation risks, interdependencies, and progress.

Champion a customer-first, digital-first, agile mindset across the organisation.

Strategic Planning – IT & Operations

Co-create the IT & Operations transformation roadmap with the COO, CIO, and senior leadership.

Ensure alignment of programs with corporate goals and operational capabilities.

Manage transformation portfolio prioritisation, resource planning, and benefits realisation.

Ensure compliance, risk management, and regulatory alignment.

Digitalisation & Automation

Lead automation strategy including RPA, workflow digitisation, and AI-based document processing.

Implement scalable platforms to enhance STP and self-service capabilities.

Partner with IT and Digital teams for front-to-back digital integration.

Promote data-driven decisions using advanced analytics and AI insights.

Operational Optimisation

Streamline processes, reduce costs, and elevate customer experience.

Apply Lean, Six Sigma, and continuous improvement methodologies.

Define metrics to monitor operational efficiency and health.

Redesign legacy workflows to fit new digital operating models.

AI, Data & Innovation

Lead innovation in predictive analytics, process intelligence, and AI-enhanced servicing.

Pilot emerging tech and scale successful use cases.

Collaborate with insurtechs, fintechs, and ecosystem partners.

✅ What We're Looking For

Education & Experience

Bachelor’s or Master’s in Business, Technology, Operations, or related field.

12–15+ years’ experience in insurance operations, transformation, or strategy roles.

Strong background in digital transformation, process optimisation, and automation.

Proven success leading complex change initiatives in global insurance environments.

Fluent in Mandarin – essential for stakeholder engagement across Greater China.

Skills & Certifications

Strategic thinker with strong analytical and problem-solving skills.

Excellent stakeholder and cross-functional leadership.

Deep knowledge of digital trends, AI, RPA, and data-driven operations.

Preferred : Lean Six Sigma, PMP, Agile / Scrum certifications.

Success Will Be Measured By

Reduction in operational costs and turnaround times

Increased automation and digital adoption rates

Enhanced customer and employee satisfaction

Timely delivery of transformation roadmap milestones

Realised ROI from AI and innovation initiatives

What’s on Offer?

Competitive compensation : MYR 500–600k base + bonus

Strategic role in a globally recognized insurance leader

Executive-level exposure and cross-market collaboration

Opportunity to shape the future of digital insurance operations across APAC

Apply now and send your cv to

Equal Opportunity Statement

TENTEN Partners is an equal opportunity firm and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws.

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