Workplace Exp Supervisor

Workplace Exp Supervisor (Soft Services)

Company : CBRE Asia Pacific

Location : Kuala Lumpur, Malaysia

Service line : GWS Segment

About the Role

As a Workplace Experience Supervisor, you will oversee the delivery of workplace experience services across all branches and key offices, ensuring world‑class customer service for clients and visitors.

Key Responsibilities

• Lead day‑to‑day soft services including cleaning, washroom hygiene, pantry & consumables, pest control, internal moves, minor housekeeping, waste & recycling.
• Establish and enforce cleaning standards and SOPs; conduct scheduled site audits with scorecards and photo evidence; close gaps.
• Ensure safe work practices, chemical MSDS control, equipment PM, PPE usage and method statements for weekend works.
• Govern service partners via SLAs / KPIs; chair monthly / quarterly reviews with data‑driven insights; issue NCRs and recovery plans.
• Plan mobilisations / demobilisations, site inductions, training; manage seasonal deep cleans and high‑risk tasks (high dusting).
• Act as single point of contact for branches; respond to complaints / incidents within agreed turnaround; communicate actions to prevent recurrences.
• Own the soft services budget forecast; optimise scope, frequencies, and consumables; control variations and spot buys.
• Produce weekly / monthly performance packs : SLA / KPI trends, complaints, audit scores, risk / issues, improvements, and savings.

Qualifications

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