Medical Claims Team Leader - Malaysia

Overview

Join to apply for the

Medical Claims Team Leader - Malaysia

role at

Allianz Partners . Bring your medical expertise where it matters most—at the front line of travel assistance. You’ll assess and decide medical claims for Malaysia and Singapore, liaise with providers, and steer customers to safe, appropriate care while safeguarding costs. You’ll mentor junior colleagues, resolve escalations, and drive continuous improvement in a collaborative, purpose-driven environment. Ideal for an experienced claims professional with a nursing degree—whether you’ve led teams before or you’re a senior specialist ready for a leadership step and real career growth.

What You’ll Do

Own end-to-end travel medical claims decisions for Malaysia and Singapore using sound clinical judgment.

Act as the technical point of contact and escalation owner for complex or high-cost cases.

Coordinate cross-border assistance and provider interactions to ensure quality care and cost control.

Monitor SLAs, quality, and spend; report performance and drive process improvements.

Handle complaints and operational escalations professionally and within timelines.

Coach and oversee 1–3 direct reports; support hiring, onboarding, and training.

Apply approvals within authority and escalate with clear, evidence-based rationale.

Partner with assistance, provider networks, underwriting, and operations to enhance outcomes.

What You’ll Bring

Nursing degree (RN / BN or equivalent) strongly preferred; other medical backgrounds considered.

Solid experience handling medical claims in travel insurance / assistance or related settings.

Proven clinical judgment with strong cost-awareness and customer focus.

Advantage : Prior team leadership or coaching; ready to step into a formal lead role.

Clear communication in English; Mandarin is a plus.

Proficient with Microsoft Office; organized, decisive, calm under pressure.

Legal right to work in Malaysia.

Location : UOA Centre, KLCC.

Nice to Have

Emergency / acute care experience.

Background in travel and assistance operations.

Experience engaging providers across Malaysia and Singapore.

What Success Looks Like

Accurate, timely claim decisions that improve customer outcomes and deliver measurable cost savings.

SLAs consistently met or exceeded; fewer escalations and stronger quality metrics.

A confident, high-performing team with clear processes, training, and stakeholder praise.

What We Offer Our employees play an integral part in our success as a business. We appreciate that each of our employees is unique and has unique needs and ambitions, and we enjoy being a part of their journey. We are there to empower and encourage you with your personal and professional development, ensuring that you take control by offering a large variety of courses and targeted development programs. All within a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is a key priority for us. This is why we build Work Well programs to provide you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

About Allianz

Group is one of the most trusted insurance and asset management companies in the world. We are committed to equal opportunities for all and foster an inclusive workplace where people and performance matter, with a culture grounded in integrity, fairness, inclusion and trust.

We welcome applications regardless of ethnicity, cultural background, age, gender, nationality, religion, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let’s care for tomorrow.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Finance and Sales

Industries

Financial Services and Insurance

#J-18808-Ljbffr