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Application support Engineer
ConfidentialMalaysia6 hari lalu
Penerangan pekerjaan6–9 years of relevant experience in Application Maintenance / Production Support (L3) within Core Banking. Strong knowledge of Loans module, REM (Remittance), and ROS (Payments / Retail Online System) . Expertise in AS400 (iSeries), COBOL, RPG, CL programming . Hands-on experience with incident management, problem management, change management under ITIL framework . Solid understanding of batch processing, job scheduling, and payment settlement systems . Proven ability to analyze logs, debug programs, and implement fixes in production. Excellent troubleshooting and RCA skills with a proactive problem-solving approach. Strong communication and stakeholder management skills. Exposure to banking domain processes (Retail Banking, Loans, Payments). Familiarity with SWIFT / ISO20022 payment messaging standards. Knowledge of Unix / Linux scripting and job scheduling tools (Control-M, Autosys, etc.). Experience working in Agile / DevOps environments . Role requires availability for after-hours / on-call support as per rotation. Candidate must have a maximum notice period of 60 days . Opportunity to work in a global Core Banking environment with exposure to mission-critical systems.
Job Summary :
We are seeking an experienced Application Support Analyst (L3) with 6–9 years of expertise in Core Banking – Loans & Payments modules . The ideal candidate should have strong knowledge of AS400, COBOL / RPG applications, REM (Remittance), and ROS (Retail Online System / Payments) . The role involves handling critical production support (L3) , conducting root cause analysis , and ensuring stability of banking applications in alignment with ITIL best practices .
Key Responsibilities :
- Provide L3-level production support for Core Banking applications (Loans, REM, ROS, and related Payments modules).
- Troubleshoot and resolve complex incidents, defects, and performance issues in COBOL / RPG applications on AS400 / iSeries platform .
- Conduct root cause analysis (RCA) for recurring issues and recommend permanent fixes .
- Monitor and support batch jobs and payment processing systems , ensuring SLA adherence and timely exception handling.
- Collaborate closely with L1 / L2 support teams, developers, vendors, and business stakeholders for seamless issue resolution.
- Participate in incident, problem, and change management processes following ITIL best practices.
- Prepare and maintain technical documentation, SOPs, and knowledge base articles .
- Provide on-call / after-hours support as part of a rotation schedule when required.
- Work with infrastructure teams to ensure system performance, availability, and resilience .
Required Skills & Experience :
Good-to-Have Skills :
Additional Information :
Skills Required
ROS, As 400, Db2, Cobol, Rpg
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