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Customer Service Executive

Customer Service Executive

Shangri-La Shared Services Sdn. Bhd.Kuala Lumpur, Kuala Lumpur, Malaysia
16 jam yang lalu
Penerangan pekerjaan

Do you want to be part of a business that creates colourful joys of life and happy memories? Imagine complimentary stays at 5-star properties globally

Are you keen to be part of a dynamic Proprietary Global Contact Centre servicing its own Customers? If you are looking for a career and not just a job, at Shangri-La, we make that HAPPEN

What will you learn and be part of?

  • Receive industry-best training that will equip you with soft and technical skills for the role.
  • Gain confidence in meeting and exceeding the expectations of our global customers.
  • Get comfortable in handling emails and calls and potentially chats
  • Be part of our multilingual sales-oriented service team supporting our customers on their Reservations and Loyalty Program Queries
  • The opportunity to work and grow in a diverse culture with a rewarding career
  • Gain personally and professionally through in-house Development Training

What are we looking for?

  • Ability to converse & write in Cantonese will be required to serve the respective markets and liaise with Cantonese-speaking clients and stakeholders. Excellent spoken and written Mandarin & English is an added advantage.
  • Pleasant personality with good communication skills
  • Diploma / Degree holder in any discipline or equivalent qualification with relevant working experience
  • Preferably min 1year experience in Contact Centre, experience in hospitality / Online Travel Agency and customer service
  • Computer literate and internet savvy.
  • Positive attitude and a team player with a passion in delivering World Class customer service.
  • Willing to work in a shift environment (24 / 7 operations)
  • Ability to work under pressure to meet or exceed set performance standards
  • Open to Malaysians only

    • We offer the following benefits :

  • A complimentary stay at any of our hotels worldwide.
  • 5-day work week (shift-based)
  • Competitive monthly salary of up to RM5,000, inclusive of meal, shift, transport, and language allowances.
  • Discretionary performance-based bonuses and incentives.
  • Paid training programs and opportunities for career development.
  • Comprehensive coverage includes SOCSO, EPF, EIS, and medical insurance.
  • Annual preventive health screening
    • Buat amaran kerja untuk carian ini

    Customer Service Executive • Kuala Lumpur, Kuala Lumpur, Malaysia