Team Lead - Evaluation&Investigation Search Operations - Kuala Lumpur

Team Lead - Evaluation & Investigation Search Operations - Kuala Lumpur

TikTok Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

About the Team

The Search Operations team aims to improve search user experience, contribute significant DAU impact to the products and drive for increase in traffic and GMV.

Evaluation and Investigation team is working closely with the search team, taking the evaluation standards as the baseline and principles, and manually evaluating the search query and corresponding search results page to reflect the real user experience of the search function.

Responsibilities

• Leading, managing, recruiting & developing the local search operation team, helping them to achieve their full potential and maintain high standards & quality of work
• Ensuring that all services are delivered within the framework of TikTok's core values and in line with existing policies & procedures
• Leading the team to perform policy, process & strategy localization, BPO quality management, quality assurance, RCA, data analysis & deep dives, making reports & policy recommendations and strengthening the team's understanding of Search Ops policies
• Continuously evaluate outcomes, manage performance, establish and optimize workflows and SOPs, report, analyse, and optimize quality processes to ensure productivity, quality, effect and efficiency goals can be met
• Cooperating with cross-functional teams such as product, research & development teams to optimize search strategies and improve users' search experience
• Landing new projects and providing high quality training to BPO sites
• Actively promoting and supporting inclusion, ensuring that individuals are supported to participate in community and work opportunities according to their interests and goals
• Creating an inspiring team environment with an open communication culture, utilising clear goals and objective setting to help the team succeed
• Other compatible and related responsibilities not necessarily listed above
• Willingness to work with sensitive issues that include child exploitation, a variety of religious and political views, violence, adult & sexual content

Qualifications

About TikTok

TikTok is the leading destination for short‑form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, with offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. We lead with curiosity, humility, and a desire to make an impact in a rapidly growing tech company. Together, we create value for our communities and inspire creativity and joy every day.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. We celebrate diverse voices and build a workspace reflecting the many communities we reach.

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