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Customer Service Specialist

Customer Service Specialist

BybitKuala Lumpur, Kuala Lumpur, Malaysia
30+ hari lalu
Penerangan pekerjaan

Bybit WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Customer Service Specialist

Direct message the job poster from Bybit

About Bybit

Founded in March 2018 , Bybit is one of the world’s fastest-growing cryptocurrency exchanges, trusted by over 30 million registered users globally. We provide advanced trading solutions — from spot and derivatives to staking, mining, and API services — built on best-in-class infrastructure and world-class customer support.

About the Role

Bybit is looking for proactive and detail-oriented Bilingual Customer Service Specialists to join our fast-growing team in Kuala Lumpur!

In this role, you’ll be the front line of our user experience — assisting global traders with account, KYC verification, and payment-related inquiries , while ensuring top-tier customer satisfaction.

If you’re passionate about fintech, crypto, and providing excellent service in a fast-paced, innovative environment — we want to hear from you.

Responsibilities

  • Provide high-quality support through live chat and email in both English and Mandarin.
  • Handle KYC (Know Your Customer) and payment-related inquiries efficiently and accurately.
  • Assist users with account verification, deposit / withdrawal processes , and resolve transactional issues.
  • Maintain up-to-date knowledge of Bybit’s platform, products, and compliance requirements .
  • Identify potential fraud or suspicious activity and escalate appropriately.
  • Gather user feedback to help improve platform features, service quality, and internal processes.
  • Collaborate with internal teams (Compliance, Product, and Risk) to ensure smooth resolution of cases.

Requirements

  • Diploma or above in any field.
  • At least 1 year of experience in Customer Service, preferably in crypto, fintech, or payment operations .
  • Solid understanding of KYC / CDD procedures and experience handling payment transactions or verifications .
  • Proficient in English and Mandarin , both written and spoken.
  • Strong attention to detail, excellent communication, and problem-solving skills.
  • Tech-savvy with a keen interest in blockchain, trading, and the digital assets industry.
  • Team-oriented, self-motivated, and responsive under fast-paced conditions.
  • Willing to work onsite in shifts (5 days per week, including weekends & Public Holidays) .

    • What We Offer

  • Shift Allowance : Recognizing your dedication and flexibility.
    • Buat amaran kerja untuk carian ini

    Customer Service • Kuala Lumpur, Kuala Lumpur, Malaysia