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Service Desk Analyst

Agensi Pekerjaan Talent Recruit Sdn BhdPuchong New Village, Selangor, Malaysia

1 hari lalu

Penerangan pekerjaan

Level 1 System monitoring

Responding to customer's inquiries and incidents reporting according to SLA

Create incident / service / change request tickets in the ticketing system for further processing

Monitor the processing status of customer's requests / incidents

Forwarding of customer's requests to the responsible teams

Providing customer regularly status reports (for example troubleshooting or handling process)

Perform ticket follow up and daily, weekly, monthly reporting

Telephone, email, and online support – accept, respond, and manage user issues according to Service Desk procedures and SLAs.

Record and prepare meeting minutes.

Coordinate between consultant and with users.

Requirements :

Candidate must possess at least a Professional Certificate, Diploma, Advanced / Higher / Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science / Information Technology, Engineering (Computer / Telecommunication) or equivalent.
Entry / Junior level : Fresh graduate with an IT background
Professional level : 1 year of working experience in IT ServiceDesk
Some basic knowledge of SAP functional modules would be beneficial
Possess strong communication skills (written and verbal in English)
Able to adapt to a process-oriented environment with multiple regions
Punctual, diligent, positive attitude, and strong sense of responsibility
Willing to learn and be dynamic to new challenges, in line with the organization's expansion plans
Extrovert personality is highly preferred (social, outgoing, etc)
Required language(s) : English (fluent in written and spoken)

Job Type : Permanent

Pay : RM2, RM4,000.00 per month

Benefits :

Application Question(s) :

Language :

Location :

Work Location : In person

Service Desk Analyst • Puchong New Village, Selangor, Malaysia