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E-Commerce Manager

E-Commerce Manager

Mandarin OrientalDesaru, Johor, Malaysia
27 hari lalu
Penerangan pekerjaan

1 week ago Be among the first 25 applicants

Overview

The Sirēya Desaru Coast is looking for an E-Commerce Manager to join our Sales & Marketing Department. We are part of Mandarin Oriental, a group of award-winning hotels, resorts and residences located in prime destinations around the world. The Sirēya is a rainforest retreat on Desaru Coast, where jungle meets the sea and Malaysian nature, culture, and connection come alive in a balance of calmness and vibrancy.

About The Job

We are looking for a results-driven E-Commerce Manager to oversee and grow the hotel’s / resort’s online business channels. The role is responsible for developing and implementing e-commerce strategies to maximize online revenue, manage distribution platforms, enhance the digital customer journey, and ensure strong brand presence across all online platforms.

Responsibilities

  • Develop and execute e-commerce strategies to achieve revenue targets and maximize online bookings.
  • Manage all hotel / resort online distribution channels, including the brand website, OTAs (Online Travel Agencies), and other third-party platforms.
  • Monitor and analyze online sales performance, market trends, and competitor activities to optimize strategies.
  • Ensure rate parity and effective channel management across all platforms.
  • Work closely with the Marketing team to develop digital campaigns that drive traffic and conversion.
  • Optimize website content, user experience (UX), and booking flow to improve customer engagement and conversion rates.
  • Coordinate SEO / SEM strategies and digital advertising campaigns to increase visibility.
  • Collaborate with the Graphic Designer / Content Creator for promotional materials, landing pages, and social media content that supports e-commerce.
  • Track, analyze, and report on key e-commerce metrics such as revenue, conversion rates, ROI, and customer acquisition costs.
  • Provide regular insights and recommendations to management for continuous improvement.
  • Manage relationships with OTAs, GDS, metasearch engines, and technology vendors.
  • Keep updated with e-commerce trends, hospitality tech innovations, and digital best practices.
  • Oversee online promotions, loyalty programs, and special packages to drive bookings.

Qualifications & Requirements

  • Bachelor’s Degree in E-Commerce, Marketing, Business Administration, Hospitality, or a related field.
  • Minimum 3–5 years of experience in e-commerce management, preferably within the hospitality or travel industry.
  • Strong understanding of online distribution, digital marketing, and revenue management.
  • Proficiency with booking engines, channel managers, PMS / CRS systems, and OTA extranets.
  • Solid knowledge of SEO, SEM, Google Analytics, and digital advertising.
  • Excellent analytical, organizational, and problem-solving skills.
  • Strong communication and stakeholder management skills.
  • Ability to work independently and collaboratively in a fast-paced environment.

    • Our commitment to you

  • Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
  • MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
  • Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

    • Seniority level

  • Mid-Senior level

    • Employment type

  • Full-time

    • Job function

  • Sales and Business Development
  • Industries
  • Hospitality

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