Engineer V, IT User Supp

Join UCT and be part of the fastest-growing sector in the world! We indirectly touch every semiconductor chip that goes into every smartphone, smart car and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation, challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed, a strong focus on quality with a passion for success – join us today!

Key Responsibilities

• Supervise IT Support Team : Oversee daily activities of the IT support team, ensuring timely and high-quality service delivery.
• Mentorship & Development : Provide coaching, training, and performance feedback to team members to foster growth and maintain high standards.
• Workload Management : Assign tasks, manage priorities, and ensure balanced workload distribution across the team.
• Escalation Handling : Act as the escalation point for complex technical issues and ensure resolution in a timely manner.
• Reporting & Metrics : Track and report on support metrics, ticket resolution times, and team performance to management.

Technical Responsibilities

Educational / Certification Requirements

Experience Requirements

Skills & Attributes

At Ultra Clean Technology,we do not just welcome diversity - we celebrate it!Ultra Clean Technology is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under laws and regulations.

#J-18808-Ljbffr