Technical Specialist - X-Ray

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit

Our Opening and Your Responsibilities

Provide X-ray (XR) technical support and service training in the Asia-Pacific region. Training includes the creation, administration and delivery of materials / content to XR Service Technicians. In addition, technical support in the form of product demonstrations and proposing technical / application solutions to Product Inspection (PI) customers. Delivery of service and sales business development assisting the Service and Sales Managers, with many service products we will drive the teams to fully understand the needs of our customers and provide good selling tools to help sell these standard service products (SSP's) also development in the Asia-Pacific region.

• Professional delivery of Training in the Asia-Pacific region, this is a minimum of 10 - 20 weeks a year (location mainly in Malaysia, possibly across Asia-Pacific region as needed).
• Maintaining Training SharePoint
• Alignment of local product trainings to the Global XR skill set based training curriculum.
• Administration of executed trainings in Learning Management System for trainings outside the Global XR Training curriculum
• Reporting of training sessions, engineering forums, product demonstrations and service ride‑along
• Conduct customer visits and customer training via service ride‑along at Asia‑Pacific customer sites
• Provide Helpdesk support (for level 2 escalation cases) and technical application support
• Production of high‑quality course material for Instructor‑lead courses and online eLearning courses often to tight deadlines in collaboration with the XR‑Trainers.
• Maintain and upkeep of AP PI service training center.
• Occasional support of internal Service Staff also in the producing organization in China.
• Work with others outside the service department to help grow service business.
• Liaise with sales team about training plans and provide help in selling service products (SSP)
• Support on technical bulletins topic related to training and SSP's as required.
• Analyze and solve technical problems and provide solutions that can be implemented in a timely manner.
• Helping and supporting local sales team in people development, expand service portfolio and optimize service tool.
• Assessment of service personnel competency levels with recommendation on training needs.
• Any other reasonable duties as directed by the SBU XR Service Manager.

What You Need to Succeed

IT Network knowledge for the related training topics

Our Offer to You

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.

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