People Operations Associate

Tencent Federal Territory of Kuala Lumpur, Malaysia

People Operations Associate

Overview

HRSSC Operations Specialist plays a pivotal role in managing and optimizing HR processes within the Workday Human Capital Management (HCM) system. This position ensures data integrity, supports HR operations, and collaborates with various stakeholders to enhance the efficiency and effectiveness of HR services.

Key Responsibilities

• HRSSC Operations : Prepare, review, and issue employment contracts, renewal letters, and addendums in accordance with templates and policy guidelines.
• Track contract expiration and initiate timely renewals or terminations with proper documentation.
• Ensure all contractual documents are uploaded and maintained accurately in Workday or document repositories.
• Manage end-to-end employee life cycle transactions in Workday e.g., hiring, job changes, terminations, International Transfer and / or Mobility.
• Support salary changes, one-time payments, allowances, and recurring elements in Workday.
• Ensure data quality, system accuracy, and consistency in Workday system records.
• Monitor system issues, perform testing for updates, and liaise with HRIS or Workday BA team for technical support.
• Ensure timely and accurate input for payroll-related cutoffs.
• Document and update standard operating procedures (SOPs) for HR processes.
• Benefits & Absence Module : Support enrolment, changes, and terminations in employee benefit plans within Workday.
• Coordinate with vendors, HRBPs, or COEs for local benefit compliance and eligibility questions.
• Assist in benefit-related communications, data validation, and monthly reporting as required.
• Maintain and monitor time-off and leave plans, ensuring employee entitlements are updated according to company policy or legislative changes.
• Support employees and managers on Workday leave entries, balances, and system navigation.
• Data Management & Reporting : Perform quarterly audits to ensure data integrity.
• Generate operational and ad-hoc reports to support business and compliance needs.
• Assist in compiling headcount, turnover, or compliance statistics as required.
• Identify opportunities to streamline HR processes through automation and system enhancements.
• Participate in the testing and implementation of new Workday features and updates.
• Respond to employee inquiries related to HR processes, policy interpretation, and Workday navigation.
• Manage service requests via HR helpdesk platforms (ServiceNow), ensuring SLAs are met.
• Coordinate with HRBPs and Country HR for issue resolution, serve as a point of contact for HR-related inquiries, providing guidance and support to employees and managers.
• Collaborate with HRBPs to resolve complex issues and ensure a positive employee experience.
• Facilitate training sessions and create user guides to enhance Workday proficiency among staff.
• Global Team Support & Process Improvement : Participate in multiple projects from Global HR (COE) or Improvement projects (e.g., data cleanup, process improvement and streamline project).
• Ensure all activities comply with data protection laws and internal HR governance policies.
• Maintain strict confidentiality of employee information and sensitive HR data.

Qualifications

#J-18808-Ljbffr