Sports Advisor Full Time (Decathlon MYTown)

LOVE SPORT? CUSTOMER FOCUSED? LOOKING FOR A RETAIL CAREER WITH A DIFFERENCE? A FULL TIME ROLE?

IF YOU ARE READY TO LIVE AN EXPERIENCE OF A LIFETIME , THIS COULD BE THE PERFECT ROLE FOR YOU!

As a Sports Advisor (Sales), your role is to ensure all customers leave our stores satisfied. From a friendly and professional welcome to a quick and easy payment process, your goal is to always deliver a 5-star shopping experience. Decathlon heavily invests in the development of teammates so that those who want to build careers within the business can flourish.

Responsibilities :

• To Customers
• Welcome customers in a professional manner.
• Fully commit to customer satisfaction and find suitable solutions for situations like returns, complaints, and checkout.
• Know the technical features and benefits of Decathlon products to recommend appropriate products and services.
• Develop a network of customers both in-store and online to understand their needs and build personal relationships.
• Pass on sports passion and help customers discover new sports.
• Encourage customers to subscribe or register for the loyalty program to enhance customer information.
• To Decathlon Malaysia
• Understand the department's goals and work with the team to achieve them.
• Promote innovation and enhance the in-store sports experience.
• Increase sales using available resources and commercial tools.
• Arrange store layout according to implantation principles and guidelines.
• Create high-quality store layouts based on the Satisfied Customer Family (FCS) concept.
• Maintain the store layout with good facing to ensure customer satisfaction.
• Ensure stock accuracy and availability using the automatic replenishment system.
• For Safety of People and Goods
• Enforce safety and security standards in the store.
• Know and follow fire safety and evacuation procedures.
• Development and Skills Enhancement
• Participate in training programs, develop training skills, and become a trainer.

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