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Head, WRB Collection & Recovery, Malaysia
Standard Chartered BankKuala Lumpur, Kuala Lumpur, Malaysia16 jam yang lalu
Penerangan pekerjaanDrive ‘Straight through Collections’, to minimise or remove any manual activity Ensure that all collections activities are carried out in compliance with the agreed standards and with due recognition of the regulatory guidelines within the country and the overall OR framework Liaise with Collection & MIS Hub where appropriate to maximise benefits of centralisation Uphold the principles of Treating Customers Fairly (TCF) during customer interaction Account for compliance with operational risk, against money laundering guidelines, reputational risk, Treating Customer Fairly policy, and local regulations on collection activities Manage governance related work in the team, including Collection strategy / dispensation renewal, vendor annual review, etc. Maintain the highest standard of vendor governance Ensure Collections Department & contracted third party agency compliance to the Group Code of Conduct, Collectors Code of Conduct & Third Party Agent Code of Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
Head, WRB Collection & Recovery, Malaysia
Maintain an organization structure that is aligned with Group Target Operating Model (TOM).
Key responsibilities include :
- Oversee career development plans of key resources to assure robust succession planning and adequate bench-strength for key positions
- Enable and support cross department / cross country placements for department employees
- Minimise Staff Voluntary Attrition
- Periodically review staff compensation package together with HR to ensure compatibility with market practice
- Ensure capacity is managed in accordance with defined standards, maintaining an active training and learning collections environment to ensure excellence in Collection Management
Risk Management
Key responsibilities include :
Governance
Key responsibilities include :
Regulatory & Business Conduct
Key responsibilities include :
We are an equal opportunities employer and are committed to creating a diverse and inclusive work environment.
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Malaysia • Kuala Lumpur, Kuala Lumpur, Malaysia