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Tour Operation Officer

Tour Operation Officer

GOFAY AIRWAYS SDN. BHD.Kuala Lumpur, Kuala Lumpur, Malaysia
1 hari lalu
Penerangan pekerjaan

About the role

We are seeking a talented Tour Operation Officer to join our dynamic team at YOU WINGS HOLIDAYS SDN. BHD. in Kuala Lumpur. As a Tour Operation Officer, you will play a crucial role in ensuring the smooth and efficient delivery of our travel packages and services. This is a full-time position that offers a rewarding career opportunity within the thriving Hospitality & Tourism industry.

What you'll be doing

  • Coordinating and managing the daily operations of our travel packages, including flights, accommodation, transportation, and leisure activities
  • Liaising with suppliers and partners to secure the best deals and ensure the availability of services for our customers
  • Preparing detailed itineraries and travel documents for our clients
  • Providing exceptional customer service by addressing inquiries, handling bookings, and resolving any issues that may arise
  • Monitoring and analyzing tour performance data to identify areas for improvement and optimization
  • Collaborating with the marketing and sales teams to promote our travel offerings and attract new business

What we're looking for

  • At least 2 years of experience in the travel or tourism industry, preferably in a tour operation or travel agency role
  • Strong organizational and multitasking skills with the ability to work under pressure and meet deadlines
  • Excellent communication and interpersonal skills, with the ability to interact with customers, suppliers, and internal teams effectively
  • Proficiency in using travel management software and other relevant technology
  • A passion for the travel industry and a genuine interest in providing exceptional customer experiences
  • Fluency in Mandarin, English and Bahasa Malaysia (an additional language would be an advantage). We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

    • What we offer

    At YOU WINGS HOLIDAYS SDN. BHD., we are committed to providing a supportive and rewarding work environment for our employees. You can expect :

  • Competitive salary and performance-based bonuses
  • Comprehensive health benefits, including medical coverage
  • Opportunities for professional development and career advancement
  • A dynamic and collaborative team culture that values work-life balance
  • Discounts on YOU WINGS HOLIDAYS SDN. BHD. travel packages and services

    • About us

    YOU WINGS HOLIDAYS SDN. BHD. is a leading travel agency in Malaysia, providing a wide range of travel solutions to both individual and corporate clients. With a strong focus on customer satisfaction, we are committed to delivering exceptional travel experiences that exceed our clients' expectations. Join our team and be a part of our continued growth and success in the Hospitality & Tourism industry.

    Apply now to become our next Tour Operation Officer and embark on an exciting journey with YOU WINGS HOLIDAYS SDN. BHD.

    Buat amaran kerja untuk carian ini

    Operation Officer • Kuala Lumpur, Kuala Lumpur, Malaysia