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Client Relations Associate

Client Relations Associate

BusinesslistKuala Lumpur, Kuala Lumpur, Malaysia
19 jam yang lalu
Penerangan pekerjaan

Responsibilities

  • Manage boutique phone calls and emails promptly, ensuring smooth communication flow.
  • Assign client inquiries to the appropriate Sales Associate (SA) based on relationship or language requirements.
  • Manage and coordinate client appointments, including scheduling, rescheduling, and walk-in arrangements.
  • Greet and welcome customers upon arrival, ensuring an excellent first impression and customer experience.
  • Inform retail staff of client arrivals or appointment changes and connect customers to the assigned SA.
  • Maintain accurate CRM data for all new clients and daily boutique traffic reports.
  • Support administrative tasks such as updating calendars, assisting with roster planning, and tracking email distribution.
  • Ensure the boutique reception and welcome area remain presentable, and monitor inventory of welcome materials and beverages.

Qualifications

  • Minimum 5 years of experience in hospitality, guest relations, or customer service within a luxury or high-end environment.
  • Exceptional interpersonal and communication skills, with a polished and professional demeanor.
  • Strong organizational and multitasking abilities, able to manage appointments and boutique schedules effectively.
  • High attention to detail, ensuring the boutique environment remains welcoming and refined at all times.
  • Proficient in handling client databases and CRM tools.
  • Fluent in English; proficiency in Mandarin or other languages is an advantage.

    • Benefits

  • Opportunity to represent an iconic luxury brand with a strong international reputation.
  • Competitive remuneration package with attractive staff benefits.
  • Professional development and structured training opportunities.
  • A sophisticated, customer-focused work environment that values excellence and teamwork.

    • Contact

    Contact Li Lean Chan Quote job refJN- Phone number +60

    #J-18808-Ljbffr

    Buat amaran kerja untuk carian ini

    Associate • Kuala Lumpur, Kuala Lumpur, Malaysia