Accounting Hub Performance and Operation Manager

About us

At DHL Supply Chain we take pride in our commitment to fostering a workplace that celebrates diversity and promotes inclusion for all. We believe that the diverse backgrounds, perspectives, and experiences of our employees are integral to our success. Our inclusive culture is built on the principles of equality, respect, and belonging, where every team member is valued and empowered.

We actively encourage individuals from all walks of life, regardless of age, race, gender, religion, nationality, disability, or any other characteristic, to apply for positions with us. We are dedicated to providing equal opportunities, removing barriers, and creating an environment where everyone feels they truly belong.

Responsibilities

• Develop, monitor, administer, support, compile, calculate, report, analyze Regional Accounting Hub performance indicators to continuously improve Hub Operational performance as well as projects per planned objectives, goals, and budgets, including to monitor, identify, analyze and resolve with timely follow-up on any issues, trends or improvement areas affecting the Hub’s overall operations with respective stakeholders (external, internal).
• Project manage and deliver all Hub’s assignments in a timely manner as per set objectives.
• Provide operations support, expertise and coaching to the Hub team in areas of Processes, Operations & Performance as well as Project related issues, practices and services.
• Hub budget, accounting and financial reporting : Manage Budget preparation exercises for Hub Lead review and approval, conduct review and analysis of actual / budget, monitor Hub’s monthly accounting and reporting (e.g., prepare supporting doc / info, co-ordinate with Hub Towers – RTR / PTP on Hub financials and transactions, validate supporting documents & reconciliations).
• Continuously engage with Tower teams in Tower resource utilization and management, including monitoring (e.g., resource tracker), reporting and follow-up on any open issues, clarifications or actions.
• Pro-actively monitor and support the Country Change Request (CCR) request and activities, ensuring seamless development and transition to the Hub.
• Develop, monitor, manage and SLA recharging of the Hub activities, ensuring accuracy, completeness as well as compliance to SLA requirements. Where necessary, engaged with different stakeholders ensuring all Hub cost recharges are completely recovered and appropriately accepted.
• Manage, support and follow-up on new activity transitions to the Hub as well as continuous improvement activities, by proactively engage all stakeholders (e.g., FSS, country, BPO, Accenture, etc.).
• Ensure compliance and timely maintenance of SLA / CCR documentation and signatories.
• Monitor and continuously manage the Hub Policies and Procedures to ensure compliance as well as accuracy, and completeness of requirements.

Requirements

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