We are seeking an AI Knowledge & Data Lead to build and manage our internal knowledge ecosystem and enable AI-driven workflows across the company. This role will curate, structure, and maintain the organization’s critical knowledge (policies, SOPs, playbooks, marketing materials, training assets) and transform it into an AI-ready database that powers staff efficiency, decision-making, and creative output.
This is a mid-level role that blends knowledge management, data structuring, and applied AI. The AI Knowledge & Data Lead will work closely with the Head of Technology & Systems , while partnering across HR, Operations, Marketing, and Retail teams.
Key Responsibilities
Knowledge Base & Data Structuring
- Build a centralized knowledge repository covering SOPs, HR policies, training manuals, operational guidelines, and marketing materials.
- Define and maintain taxonomy, tagging, and metadata standards to ensure information is organized, searchable, and AI-ready.
- Continuously update and refine the knowledge base to reflect business changes.
AI Enablement & Tools
Integrate the knowledge base into AI copilots / chatbots for internal use (staff self-service for HR / ops, marketing content generation, sales enablement).Pilot AI-driven applications such as :Internal HR / ops Q&A assistant.
Marketing draft generator trained on brand tone & assets.AI-assisted training and onboarding modules.Evaluate and manage AI tools / vendors for company-wide adoption.Cross-Functional Collaboration
Partner with HR to digitize policies and training content.Partner with Marketing to structure brand libraries, content assets, and campaign archives for AI re-use.Partner with Ops / Retail to capture frontline SOPs and best practices.Work with Data & Analytics Manager to align structured knowledge with reporting / data pipelines.Governance & Training
Ensure compliance, version control, and accuracy of knowledge assets.Train staff on effective use of AI tools and knowledge systems.Establish workflows for content approval and updates.Key Outcomes (12 months)
Live central knowledge hub with 80%+ of business-critical SOPs, policies, and materials digitized and searchable.AI-enabled internal assistant for HR / ops Q&A and marketing support.Reduced duplication and manual effort across departments through structured knowledge reuse.Staff adoption of AI tools with clear governance and measurable productivity impact.Candidate Requirement
Experience :
4–7 years in knowledge management, business analysis, digital transformation, or AI / automation roles.Proven track record in building internal knowledge bases, document management systems, or similar.Familiarity with AI / LLM tools (ChatGPT, Claude, custom copilots, embeddings, RAG).Experience collaborating across HR, Ops, and Marketing is a plus.Strong documentation, structuring, and information management skills.Ability to translate unstructured content into organized, AI-usable datasets.Practical understanding of AI tool integration (e.g., Notion AI, custom chatbots, workflow automation).Project management and stakeholder engagement skills.Character :
Detail-oriented yet able to see the bigger picture.Curious, proactive, and adaptable to fast-changing technology.Strong communicator, able to simplify complex concepts for non-technical teams.Why Join Us
Build a first-of-its-kind role in a fast-scaling group spanning beauty, wellness, retail, and e-commerce.Directly shape how AI is adopted across multiple brands and functions.Opportunity to create a long-lasting knowledge asset that multiplies productivity company-wide.EMAX Beauté International is a leading beauty service provider in Malaysia, home to Beauté Library, Curvena, Venusde, and B+ Clinic. We focus on confidence, growth, and purpose-driven progress.
Perks and benefits
Bonus and IncentivesStaff Purchase / Free treatment incentivesProductive Atmosphere with work life balance#J-18808-Ljbffr
