Reservation Manager

Overview

Reservation Manager (HOT0C0DQ) – Hilton Hotels

The Reservations Manager is responsible for the accurate recording and processing of reservations as well as the maximization of room sales through pro-active selling and up-selling techniques.

Responsibilities

• Make sure all team members complete the Hilton University courses and pass the tests.
• Organize regular trainings to ensure team members are familiar with hotel product knowledge, service standards and requirements.
• Assist the Commercial Director to complete the hotel budget and forecast.
• Maximize room sales and revenue for the hotel, prioritizing up-selling.
• Check daily all new reservations, cancel or change reservations, and ensure information passed to the relevant departments is correct.
• Check arrival guests or groups of 3–5 daily, ensuring guest information, requirements and price information are correct.
• Perform duties of secretarial nature including preparing correspondence, maintaining files, sending faxes, email, etc.
• Always maintain a sales attitude and not miss any sales opportunities in the hotel.
• Develop the Reservations and Group & Tour teams to maximize revenue on all enquiries.
• Note changes in main guest sources and market trends and report them to the Revenue Manager and Commercial Director.
• Ensure all commissions are correct and followed up promptly.
• Ensure all reject business is filed with reasons.
• Ensure all correspondence is filed with correct and updated information.
• Comply with the hotel credit policy and ensure forecast revenues are met.
• Comply with set room supply and price control.
• Maintain and update guests’ information and sales data by reservation procedures.
• Maintain high level guest service standards.
• Ensure all information input is correct.
• Monitor team members’ requirements, workload and duties to fulfill operation needs.
• Maintain clean and tidy work areas at all times.
• Comply with all company policies relating to reservations and with all systems and procedures as laid down by the hotel.
• Prioritize the quality of reservations and strictly follow brand standards.
• Ensure that all team members understand and adhere to the hotel’s team member rules and regulations.
• Carry out any other reasonable duties and responsibilities as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A Reservations Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills and values that follow :

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision is to fill the earth with the light and warmth of hospitality, uniting us as a team to create remarkable hospitality experiences around the world every day. Our amazing Team Members are at the heart of it all!

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