Automotive Aftersales Service Manager - ALOR SETAR

Overview

Are you an experienced leader in the automotive industry who thrives on delivering top-tier service and operational excellence? Join Indah Utara Enterprise Sdn. Bhd. as an After-Sales Service Manager , where your expertise will drive customer satisfaction , enhance team performance , and fuel business growth .

We’re looking for someone with not just experience, but also vision and strong leadership —a professional ready to take full ownership of our after-sales operations and set a new benchmark for service excellence.

What You’ll Be Doing

• Lead and manage the after-sales service team (technicians, advisors, etc.) to achieve performance goals
• Oversee daily workshop operations to ensure timely and high-quality service delivery
• Build and maintain strong customer relationships through proactive communication and follow-up
• Address customer feedback, inquiries, and complaints professionally and efficiently
• Monitor and improve key service KPIs (WIP, productivity, efficiency, CSI)
• Conduct regular team training, coaching, and performance evaluations
• Coordinate with Parts and Warranty departments for seamless workflow
• Ensure compliance with company SOPs, safety policies, and manufacturer standards

Preferred Qualifications

What We Offer

At Indah Utara Enterprise Sdn. Bhd. , we are committed to creating a rewarding and fulfilling career experience. Along with a competitive salary, you will enjoy :

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