Senior Application Support Specialist (Database Support Specialist)

Senior Application Support Specialist (Database Support Specialist)

DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. With a global team of 5,600+ IT professionals, we are shaping the technology backbone of the biggest logistics company in the world. All our locations have earned the #GreatPlaceToWork certification.

Overview

The Database Support Specialist is part of the Global Application Support team and will work closely with Application Support Specialist colleagues to ensure DHL Global Forwarding’s core system, CargoWise One, has maximum availability and minimal disruption to business continuity. You will provide second-level day-to-day operational support for 23 MSSQL database servers dedicated to one application, utilizing MSSQL 2022 and Always On Replication.

Qualifications

• Minimum 3 years experience in MSSQL Server administration, backups, and restores.
• 24 / 7 on-call support experience highly desirable.
• Experience with AlwaysOn and Windows High Availability clusters and disaster recovery is a significant plus.
• Very good knowledge of T‑SQL scripts integral to this role.
• Performance tuning, optimization, ETL (SSIS preferred), BI tools, PowerShell and Python scripts.
• Ability to work independently, prioritize tasks under pressure.
• Advanced spoken and written English.

Benefits

Team

Hi, my name is Gan Huay Wen and I’m a team manager. I started my career at DHL IT Services back in 2011, when I took a role as Senior Application Support Specialist in the Global Imaging Support team. Gaining more hands-on experience with system integration has always fascinated me, so I moved to the Solution Delivery team. From there, I moved fast through the company ladder and soon landed a Consultant role. In 2016, I moved to a management role, being Manager of Service Support Team. Together with the strong support of a multinational & diverse team, we are working on our common ambition – Microsoft Windows and Microsoft SQL. Looking forward to having you onboard!

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected characteristic.

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