Claims, Accident Handling & Investigation Associate

Claims, Accident Handling & Investigation Associate

Location : Kuala Lumpur

SOCAR aims to change the way people in South East Asia move around by becoming the biggest car-sharing platform in South East Asia. We are currently the biggest player in Malaysia and aim to scale out our product offering across more verticals and geographies. We are growing fast and this is an extremely exciting moment for SOCAR.

What will you be engaged in?

As our new Claims, Accident Handling & Investigation Associate , you will be in charge of overseeing and coordinating claims, accident handling, and investigation processes to ensure efficient resolution, compliance, and customer satisfaction. The role involves close collaboration with internal teams, external partners, insurance companies, and authorities while maintaining high standards of professionalism, cost-efficiency, and operational excellence.

Responsibilities

• Claims Management
• Provide clear guidance to TREVO users regarding the reimbursement process.
• Manage expectations of both TREVO users and Car Hosts on the reimbursement SLA.
• Develop and maintain a system to record all reimbursements.
• Liaise with Finance and other departments (CS / Finance) to streamline reimbursement processes and ensure timely payouts.
• Investigate, manage, and resolve all reimbursement-related issues.
• Accident Handling & Investigation
• Provide professional and quality support to SOCAR / TREVO users during accidents and necessary steps for Police Investigation.
• Investigate, manage, and resolve fraud, theft-related, and accident-related incidents.
• Conduct investigations into violations of SOCAR Terms & Conditions, including smoking events, late return or non-return of cars, hygiene concerns, etc.
• Assist the team in complex investigations such as accident collisions, parts damage, theft, swaps, vandalism, unusual customer behaviour, and other escalated SOCAR car issues.
• Collate and analyse evidence from available portals to support investigation outcomes.
• Impose charges and penalties in line with established standard operating procedures (SOPs).
• Liaise with department PICs to obtain missing or pending documents.
• Highlight unusual or suspicious activity to supervisors for escalation.

Are you the ideal candidate?

First and foremost, ask yourself : Are you customer-obsessed? This is the key SOCAR’s prime value that drives our mission forward. If your heart and mind shout “YES, I am!”, you have just identified a fundamental match between you and your future SOCAR team.

What we will offer you?

How will your roadmap to join SOCAR look like?

After you submit your application, you can expect to prepare for the following steps in the hiring process :

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Additional notes

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