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Medical Assistant

Medical Assistant

OutsourcedMuar, Johor, Malaysia
4 hari lalu
Penerangan pekerjaan

A U.S.-based digital health company is transforming Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) through a device-agnostic platform integrated with pharmacies and providers.

Location : Work-from-home

Employment Type : Full-Time

About the Company

The company partners with local clinics, health systems, and pharmacies to deliver better patient outcomes and streamline care delivery.

Responsibilities

  • Call new patients to confirm device receipt and assist with setup (blood pressure cuffs, glucometers, scales, etc.).
  • Provide initial orientation on device use and the digital health platform.
  • Make scheduled follow-up calls, SMS, or video check-ins to ensure proper device usage.
  • Remind patients of required daily / weekly readings to meet RPM compliance (≥16 days of readings per month).
  • Record and document “interactive communication” for audit compliance.

Case Management Support

  • Escalate abnormal readings (e.g., high BP, low SpO₂) to supervising RNs.
  • Log patient-reported symptoms, device issues, or care questions in the EHR.
  • Follow approved scripts and care pathways for troubleshooting.

    • Administrative Tasks

  • Accurately record time spent per patient interaction for CPT billing compliance.
  • Ensure HIPAA-compliant handling of Protected Health Information (PHI).
  • Participate in daily / weekly check-ins with the shift manager.

    • Qualifications

  • Graduate of a recognized Medical Assistant or related healthcare training program.
  • 1+ years of clinical or telehealth experience preferred.
  • Strong Chinese communication skills (spoken and written).
  • Comfortable with telephony, video calls, and digital documentation systems.
  • Familiarity with U.S. healthcare workflows (RPM / CCM experience a plus).
  • Reliable internet connection and quiet work environment.

    • Key Skills

  • Patient communication and empathy
  • Data entry and documentation accuracy
  • Escalation judgment (knowing when to involve RN / MD)

    • We are an equal opportunities employer and welcome applications from all qualified candidates.

    #J-18808-Ljbffr

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