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Account Relationship Executive (Merchant Servicing)

Account Relationship Executive (Merchant Servicing)

Simplepay Gateway Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia
3 hari lalu
Penerangan pekerjaan

Account Relationship Executive (Merchant Servicing)

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senangPay — A DOKU Company is a next-gen local fintech empowering thousands of Malaysian businesses to accept payments seamlessly online — from FPX to cards, e-wallets and Buy-Now-Pay-Later (BNPL).

If you’ve ever wondered how GrabPay, ShopeePay or FPX transactions really happen, this is where the magic begins ✨ (and you’ll get a peek behind the curtain).

Our Merchant Servicing Team is the heartbeat of customer success. We don’t just manage merchants — we help them grow, innovate and fall in love with our payment ecosystem.

Role : Account Relationship Executive

As an Account Relationship Executive, you’ll be the go-to person for our merchants — solving problems, uncovering growth opportunities, and making data-driven decisions. Think of it as a blend of consulting, data analysis, and relationship building rolled into one exciting fintech adventure.

What You’ll Be Doing

  • Build Meaningful Relationships : Be the friendly face (or voice) behind our merchants’ success stories.
  • Solve, Don’t Escalate : Diagnose payment issues and collaborate with Product & Tech teams to resolve them.
  • Spot Growth Opportunities : Use data dashboards to identify upsell and cross-sell potential.
  • Run QBRs with Impact : Create and present merchant performance reports packed with key insights.
  • Champion New Ideas : Be part of pilot launches and shape the future of fintech with your feedback.
  • Be the Voice of Our Merchants : Share insights, trends and pain points to elevate merchant experience.

Who We’re Looking For

  • Fresh graduates in Business, Economics, Marketing, Finance, Data Analytics or related fields.
  • Comfortable working with data and solving problems.
  • Curious, analytical and eager to learn.
  • Strong communication skills in English & Bahasa Malaysia.
  • A true team player who thrives in a fast-paced environment.
  • Bonus : Familiarity with payment gateways (senangPay, iPay88, Stripe, etc.).

    • What You’ll Learn

  • How fintech companies manage and grow merchant portfolios.
  • How data translates into business decisions.
  • How to conduct real-world QBRs with senior stakeholders.
  • How SaaS and payment systems integrate with modern commerce.
  • Essential negotiation, presentation, and stakeholder management skills.

    • What Success Looks Like

  • By Month 6, you’ll be :
  • Managing your own merchant portfolio.
  • Presenting QBRs to real clients.
  • Driving measurable merchant growth.
  • On track to becoming an Account Manager.
  • Hybrid work flexibility (WFH + office).
  • Monthly fintech learning sessions and coffee chats.
  • 1-on-1 mentorship from Account Managers.
  • A growth-driven, open and fun culture.
  • Snacks, strong memes & startup vibes guaranteed.

    • Unlock job insights

    AI Job match analysis Salary match Number of applicants

    Your application will include the following questions :

  • Which of the following statements best describes your right to work in Malaysia?
  • What’s your expected monthly basic salary?
  • Which of the following types of qualifications do you have?

    • Senangpay.my is solely owned by Simplepay Gateway Sdn. Bhd. Senangpay.my is a payment portal that cater card payment.

    Simplepay Gateway Sdn. Bhd. was established in 2015 and is located in Shah Alam, Selangor. Throughout the years, Simplepay Gateway Sdn. Bhd. has helped many entrepreneurs expand their businesses. We are growing rapidly. Our core business is payment services, which offers card payments for online seller through web, emails and calls (MOTO), face-to-face selling, and email payment solution.

    Senangpay.my is solely owned by Simplepay Gateway Sdn. Bhd. Senangpay.my is a payment portal that cater card payment.

    Simplepay Gateway Sdn. Bhd. was established in 2015 and is located in Shah Alam, Selangor. Throughout the years, Simplepay Gateway Sdn. Bhd. has helped many entrepreneurs expand their businesses. We are growing rapidly. Our core business is payment services, which offers card payments for online seller through web, emails and calls (MOTO), face-to-face selling, and email payment solution.

    To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

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    Buat amaran kerja untuk carian ini

    Account Executive • Kuala Lumpur, Kuala Lumpur, Malaysia