Customer Experience Executive (Customer Service) - remote / WFH

Customer Experience Executive (Customer Service) - remote / WFH

Ksisters is a K-Beauty, lifestyle, fashion company based in Singapore, seeking an independent, proactive, and fast learner. This role requires staying closely connected with the Singapore team to handle customer inquiries, ensure satisfaction, and oversee smooth operations in customers inquiries. The ideal candidate will thrive in a flexible work environment while maintaining clear communication and strong collaboration with the team to drive success and deliver exceptional customer experiences.

Requirements

• Attend to customers' enquiries through phone call, email, social media platforms
• Familiarity with Zendesk, Shopify, TikTok and Shopee is a big plus
• Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry
• Assist customers with after-sales service issues e.g. Handle sales orders and exchanges / returns by collaborating with other departments, manage customer's complaints and initialise service recovery
• Assist customers' on Shopify custom order
• Provide customer service insights to the Ksisters' team e.g. Customer's suggestions / feedback, product restock
• Handle any other ad hoc duties as designated

Ksisters is an equal opportunities employer and welcomes applications from all qualified candidates.

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