Senior Manager - Key Accounts

As a Senior Manager – Key Accounts at Razorpay, you will be responsible for sustaining and nurturing long‑term relationships with Razorpay’s most valuable clients. This role demands a mix of strategic account management, cross‑selling, and client advocacy to ensure client satisfaction, retention, and growth. You will act as the bridge between Razorpay and its key clients, driving revenue while ensuring best‑in‑class customer experience.

Job Description

Build and maintain strong, trusted relationships with key client stakeholders and decision‑makers.

Drive account growth through cross‑selling and up‑selling Razorpay’s suite of products and solutions, ensuring achievement of portfolio quotas.

Conduct regular business reviews with clients to assess satisfaction levels, identify opportunities, and address potential risks.

Represent Razorpay in client meetings (onsite and virtual), strengthening partnerships and building long‑term trust.

Achieve client relationship targets and KPIs as set by the leadership team.

Liaise with internal teams (Product, Operations, Support, and Tech) to ensure client needs are met effectively and timely.

Escalate and resolve issues proactively, ensuring quick turnaround and high client satisfaction.

Conduct client satisfaction surveys and use feedback to improve account servicing.

Monitor and report on company performance against SLAs, flagging and mitigating risks where needed.

Ensure accurate, updated client information and interactions are maintained in CRM tools.

Qualifications

5–8 years of proven experience in Key Account Management / Enterprise Sales in the B2B domain, preferably in payments, SaaS, or fintech.

Strong understanding of customer relationship management and best practices in account servicing.

Excellent communication, negotiation, and interpersonal skills with the ability to build rapport at multiple levels.

A strategic mindset with a go‑getter attitude and strong business acumen.

Experience in handling CXO‑level conversations and driving account expansion.

Strong analytical skills with the ability to translate data into actionable insights.

High ownership, work ethics, and the ability to thrive in a fast‑paced, evolving environment.

Application Questions

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as an Accounts Manager?
• How much notice are you required to give your current employer?

Company

Razorpay Curlec (formerly known as Curlec) is a full‑stack payments solution that makes it easy for businesses of all sizes to collect payments, automate payouts and take control of their cash flow. It is part of the Razorpay group – India’s leading Payments and Banking Platform for businesses. The company serves over 8 million businesses and is backed by some of the world’s marquee investors that include Sequoia Capital India, Tiger Global, Lone Pine Capital and TCV, and was part of the prestigious Silicon Valley tech accelerator, Y Combinator.

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