Senior Key Accounts Manager

CartrackKuala Lumpur, Kuala Lumpur, Malaysia

30+ hari lalu

Penerangan pekerjaan

Cartrack Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Cartrack Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Job Summary

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Senior Key Account Manager / Key Account Officer to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Job Summary

Responsibility

Build strong relationships with decision makers / fleet managers / system users and manage of all services related to Key Accounts
Establish good rapport and trust though proactive engagement
Understanding client needs and identifying new business opportunities for upselling
Resolve customers enquiries or issues from all channels, and ensure proper follow-up to the final resolution within the stipulated time frame
Coordinate with internal teams to deliver solutions that meet client's objectives
Identify and implement new strategies for increasing customer satisfaction, loyalty and retention by going above and beyond expectation
Prepare regular reports of progress and forecasts to internal and external stakeholders

Requirements

Diploma / Bachelor's degree in any field or course or equivalent industry experience

With minimum 5 years customer service experience, aftersales or account management / handling existing B2B clients

Proficient in English

Excellent communication and interpersonal skills

Tech-savvy and computer literate

Team player with a high level of energy and able to work independently

Willing to work onsite in Kuala Lumpur and can-do fieldwork around Kuala Lumpur and nearby areas.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Software Development

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