Fraud Operations Lead

Overview

The Fraud Operations Lead is responsible for providing full leadership to a team within Operations that develops and maintains anti-fraud strategies and processes for the Boost Connect brand.

The person MUST BE someone who is familiar and comfortable with day-to-day operations to ensure our merchant and customer journey are smooth and incident-free.

The Fraud Operations Lead will be responsible for managing the day-to-day activities of our Fraud Operations team. This includes monitoring transaction patterns, investigating suspicious activity, implementing fraud prevention rules, and leading a team of analysts. You will play a critical role in minimizing financial losses while optimizing the customer experience, ensuring our fraud prevention strategies are effective, agile, and data-driven.

Responsibilities

• Team Leadership and Management : Lead, mentor, and develop a team of Fraud Operations Analysts; manage team scheduling, workload distribution, and performance reviews; foster a culture of continuous learning and high performance.
• Fraud Strategy & Execution : Oversee real-time monitoring of transaction queues and fraud alerts using internal systems and third-party tools; develop, tune, and optimize fraud rules and strategies; conduct deep-dive investigations into complex fraud cases; analyze fraud trends and metrics to identify new threats and proactive countermeasures.
• Stakeholder Management & Reporting : Prepare and present regular reports on fraud metrics, team performance, and loss prevention to senior management; serve as primary point of contact for fraud-related escalations; collaborate with Product and Engineering teams to enhance fraud tools.
• Process Improvement : Continuously review and improve operational processes; manage the chargeback representment process; ensure compliance with local regulatory requirements and global card scheme regulations.

Job Requirements

Seniority level

Employment type

Job function

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