Customer Service Representative

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from HTC Global Services

Senior Consultant - TCMG at HTC Global Services

Scope of Responsibilities

• Operate efficiently in a high-volume, transaction-driven environment, handling repetitive tasks such as customer and device master data management (registration and updates), order processing, and other manual data entry activities.
• Engage in customer-facing support through non-voice channels including email, messaging platforms, and live chat.
• Adhere to established procedures to meet service delivery timelines and SLA commitments, while proactively identifying, resolving, or escalating operational issues as needed.
• Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook.
• Excellent written and verbal communication skills in English.
• Eagerness to learn and adapt to evolving tools, systems, and workflows.
• Diploma in Business Administration, Finance, or a related discipline.
• Preferably 0–2 years of experience in a shared services or administrative support capacity.

Seniority level

Associate

Employment type

Contract

Job function

Customer Service

Industries

IT Services and IT Consulting

Referrals increase your chances of interviewing at HTC Global Services by 2x

Get notified about new Customer Service Representative jobs in Greater Kuala Lumpur .

#J-18808-Ljbffr