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Customer Service Representative
AECO Technologies (M) Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia30+ hari lalu
Penerangan pekerjaanGood communication skills in English & Bahasa Malaysia Candidate possesses at least a Certificate / Diploma or above Minimum 1 year of working experience in customer service or a related support role. Good communication and interpersonal skills to interact with customers in a professional and empathetic manner. Effective problem-solving abilities to address customer concerns and find suitable solutions quickly. Logical thinking skills and good stress tolerance. Basic technical knowledge or interest in electronic devices is an added advantage. Able to work independently and manage multiple tasks efficiently. Company Dinner Company Trip Medical Panel EPF SOCSO
AECO Technologies (M) Sdn Bhd provided pay range : This range is provided by AECO Technologies (M) Sdn Bhd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Job Responsibility
- Perform diagnostics, analyse and troubleshoot issues on all customer service sets.
- Coordinate with manufacturers or regional support teams to resolve technical concerns and escalate product issues when necessary.
- Manage warranty claims and handle the full Return Merchandise Authorization (RMA) process, including submissions, packing, documenting and tracking.
- Issue service and repair invoices, and ensure customer payments are properly received / recorded.
- Reconcile service-related inventory and buffer stock reports with internal records.
- Assist and respond to customer inquiries through walk-ins, messaging platforms, and email in a timely and professional manner.
- Monitor, record, and follow up on device repairs, returns, and replacements as part of after-sales support.
Job Requirements
Job Benefits
We are an equal opportunities employer and welcome applications from all qualified candidates.
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