Customer Success Account Manager

Overview

Join Microsoft’s Customer Success Unit—a global team dedicated to accelerating business value through differentiated customer experiences. As a Customer Success Account Manager (CSAM), you’ll be the primary delivery lead and strategic partner for customers, driving real outcomes through Microsoft’s cloud technologies and services. This is a fast-paced, customer-facing role focused on solving complex business challenges. You’ll thrive if you’re energized by helping customers succeed, navigating ambiguity, and orchestrating across diverse teams. The role may require ANZ hours and offers remote work flexibility. Microsoft is committed to growth, innovation, collaboration, and inclusion.

Responsibilities and qualifications reflect the content provided without altering core meaning.

Note : This description includes the standard Microsoft equal opportunity statement and accommodation information.

Responsibilities

• Customer Strategy & Relationship Management : Build and maintain trusted relationships with customer stakeholders and technical professionals. Align customer objectives with Microsoft’s portfolio through Customer Success Plans (CSPs). Drive adoption, usage, and value realization across Microsoft’s Cloud platforms.
• Delivery Orchestration : Lead post-sales delivery planning and execution. Coordinate cross-functional teams to align resources with customer outcomes. Conduct customer-facing program reviews and prioritize engagements for strategic impact.
• Business Development & Growth : Hunt for new opportunities within customer accounts to expand Microsoft’s footprint. Use business acumen to qualify opportunities, understand budget cycles, and articulate value. Identify whitespace and growth areas, initiate strategic conversations, and convert insights into action. Track consumption milestones, address adoption blockers, and drive expansion through proactive engagement.
• Leadership & Communication : Demonstrate executive presence and adapt communication style. Model Microsoft’s cultural attributes of respect, integrity, accountability, and inclusion. Collaborate with account teams and contribute to shared goals through strategic planning and execution.
• Qualifications and Experience : Display strategic thinking and empathetic planning skills; engage with senior executives and technical stakeholders.

Qualifications

Required Qualifications (RQs)

Preferred Qualifications (PQs)

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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